Dispensary Supervisor I

About the role

We are seeking an energetic and experienced Dispensary Supervisor I to join our team! The Dispensary Supervisor I is responsible for leading the frontline team in day-to-day operations, ensuring exceptional customer service, and supporting retail execution. This role emphasizes mentorship, service excellence, and a hands-on approach to store operations. In the absence of the General Manager and Dispensary Supervisor II, the Dispensary Supervisor I must have the ability to oversee all store operations.

Responsibilities

• Guide the crew through day-to-day operations with confidence by supporting all Patient Care Coordinators and Customer Service representatives, as assigned by store leadership based on staffing and business needs.
• Mentor new hires and support onboarding like a pro.
• Step up as Manager on Duty when needed
• Deliver real-time coaching and occasional course-correction to help your team grow.
• Tackle escalated customer/patient concerns with grace and empathy.
• Set the gold standard for service—then train others to meet it.
• Keep our service game strong and consistent, every shift.
• Keep front of house shelves stocked
• Assist with product delivery intake as needed
• Ensure smooth, accurate drawer operation every time.
• Approve returns and discounts with integrity.
• Follow proper procedures to keep our cash flow secure.
• Verify IDs, intake info, and track products with precision.
• Utilize POS and inventory tracking systems
• Educate both staff and customers on cannabis strains, products, and consumption methods.
• Owning the sales floor by assisting customers through the ordering process from start to finish.
• Drive sales by encouraging upselling and highlighting current promos.
• Open and close the store.
• Adhere to and uphold all security measures and safety policies.
• Support the dispensary management team in ensuring company standards, compliance policies and Maryland state regulations are followed.

Requirements

• Must be 21 or older.
• Minimum 1+ years of retail leadership or management experience.
• Proactive, with a strong work ethic, attention to detail, strong communication, customer service and leadership skills.
• Continuously open to constructive, developmental feedback.
• Ability to use standard office equipment and computer software.

Qualifications

• Already mentioned in first bullet point.

Skills

• Strong leadership and mentoring skills.
• Excellent customer service and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of cannabis strains, products, and consumption methods.
• Proficiency in using POS and inventory tracking systems.

Benefits

• Compensation: $22-24/hour
• Competitive health, dental, and vision insurance on the 1st of the month after you start
• 401k and life insurance
• 11 days of accrued PTO in addition to 2 wellness days and volunteer hours

Pay

• $22-24/hour

Schedule

• Must be able to work a flexible schedule 40 hours a week to include weekends, nights and holidays