Dispensary Shift Supervisor

Authority & Supervision

Reports directly to the Dispensary Manager and Assistant Dispensary Manager(s). Oversees Budtenders, Inventory Specialists and Dispensary Entry Agents.

Daily Store Operations

• Oversee the day-to-day operations of the dispensary
• Maintain store compliance with all local, state, and federal regulations
• Oversee the sales process
• Coordinate and oversee schedule for Dispensary team members
• Monitor and maintain inventory levels in coordination with the Inventory team, as well as keep track of expiring products
• Manage financial records and daily cash handling procedures during shift
• Update SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Maintain a clean and organized store
• Perform other duties and special projects as assigned

Sales and Customer Service

• Provide and inspire retail staff to deliver best-in-class customer service
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge
• Lead staff to exceed goals set forth by the Dispensary Manager
• Support retail staff during all operational hours
• Review all customer feedback, requests, and concerns and provide resolution

Qualifications

• Ability to work nights, holidays, and weekends
• Proactive with a strong work ethic and great attention to detail
• Cannabis experience preferred
• Ability to build and maintain positive relationships in order to gain support and results

Additional Requirements

• Minimum of 21 years of age
• Possess valid driver’s license or state ID
• Must pass all required background checks
• Ability to work nights, holidays and weekends
• Must be, and continue to remain, fully compliant with all laws, regulations, and company policies
• Frequently moves up to 30 pounds of equipment/materials/product within rooms (100 pounds with assistance)
• This job function may include being in a stationary position or moving for extended periods of time