Dispensary Shift Lead, MA

Responsibilities

• Provide an excellent customer experience while assisting in the sale of cannabis products
• Consistently deliver the ultimate customer experience in all facets from patient entry to exit; ensure each patient receives full attention during their transaction
• Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints
• Guide patients throughout the sales floor within the dispensary, making product recommendations based on patient need and available products
• Afford patients with choosing the right products according to their ailments
• Ensure orders are fulfilled efficiently with 100% accuracy at all times
• Operate cash register, computer-based POS system, and cash drawer. Ensure accuracy in cash handling at POS and assume progressive cash management duties as guided and directed by General Manager
• Adhere to company Standard Operating Procedures
• Understand and assist the General Manager with weekly and monthly sales information
• Maintain a friendly, courteous and professional demeanor at all times
• Coach and support other team members, including Product Associates
• Ensure that the store is clean, safe, and presentable for clients
• Work with other management team members to motivate retail staff, coordinate training, and provide feedback to ensure Company has the best staff in the industry
• Oversee orders and deliveries to ensure accurate order information and timeliness of deliveries
• Assist the dispensary management team with employee schedules and managing employee work hours and vacation requests; may be asked to cover emergency scheduling situations such as an absent Product Associate's shift
• Aid in training of all new employees as well as the re-training of existing employees when needed
• Motivate and work together with General Manager/Assistant Manager and employees to meet and exceed sales goals
• Help ensure that inventory is adequate and help properly manage inventory by becoming well versed in the use of the Pennsylvania seed-to-sale inventory tracking system and electronic verification system
• Support the General Manager by monitoring the activities of the store employees to maximize efficiency and minimize errors
• Strive to become familiar and proficient at all other tasks and duties of the General Manager
• Absorb inventory counts of cannabis, ancillary products, and dispensing supplies
• Supervise Product Associates during General Manager's absence or when directed
• Complete other duties as assigned by General Manager
• Lead initiatives, store strategies, and specific projects at the store level that may be assigned by General Manager
• Report directly to the General Manager of Dispensary
• Aid in ensuring that physical environment is safe, sanitary, and that all equipment/technology is in good working order

Qualifications

• Education: Minimum of a High school diploma or equivalent; bachelor's degree preferred
• Work Experience: Previous experience in a cannabis retail environment preferred, 1-2 years retail management experience required
• Thorough understanding of state and local cannabis laws and regulations, and how they apply to the operations of the Company is preferred
• Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs
• Experience in inventory management and reconciliation
• Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties
• Exceptional team building, communication and people skills
• Strong attention to detail, organization skills, and time management abilities
• High level of integrity and a strong work ethic
• Exceptional willingness to be a hands-on manager and fill gaps to accomplish business objectives
• Exceptional cash management skills
• Proficiency in computer usage including retail point-of-sale software, all MS Office applications, email, scheduling software, online conferencing, and more
• Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure
• Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment