Dispensary General Manager- Plano, IL

About the role

The General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry leading customer experiences and drive profitable top line sales. This will be accomplished by ensuring that all responsibilities are executed with the underlying commitment to Ascend Wellness Holdings and its subsidiaries' values, supporting our customers and our team.

Responsibilities

• Recruit, hire and staff the dispensary by recruiting top talent with a diverse set of skills among candidates.
• Coach, develop and maximize the success of all associates.
• Coach to drive desired behaviors across all roles.
• Analyze key business metrics, create action plans and gain buy-in from the team.
• Ensure team communication, leading weekly managers meeting and monthly team meetings.
• Effective P&L management by driving sales growth, along with managing expense budgets, including deposits and accounts receivable.
• Direct workforce management activities.
• Direct inventory activities resolving all discrepancies in accordance with state law.
• Oversee operational execution, ensuring all policies and procedures are being followed.
• Ensure all technology solutions are working and functioning as designed.
• Ensure loss prevention / security policies and practices are being followed.
• Become an expert in all cannabis state-specific rules, regulations and laws. Execute and enforce compliance, according to state laws.
• Develop and drive proactive internal compliance controls and processes.
• Ensure all employees are up to date on regulatory changes.
• Foster positive and productive relationships with key regulators, inspectors and law enforcement personnel.
• Ensures all required State, and Company sanctioned reports and audits are executed on time.
• Lead a consistent focus on customer loyalty and creating emotionally engaging customer experiences.
• Ensure visual standards are set in accordance with company direction.
• Direct the implementation of customer engagement strategies.
• Coincide with management to drive the success of promotions and loyalty programs.
• Oversees and signs off on product buys from our wholesale partners.
• Ensures the website and live menu are up to date and maintained to the brand standard.
• Leads and champions change and innovation in a fast-paced environment.

Qualifications

• Must be 21 years of age or older.
• Must pass all required background checks.
• Bachelor's degree (B.A. / B.S.) from a four-year college / university; and over five years' experience of multiple location leadership experience, leadership in a high-volume retail sales environment or equivalent combination of education and experience.
• Inventory control experience required.
• Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills.
• Flexibility to work evenings, weekends, holidays and attend various events as needed.