Dispensary General Manager

About the role

Maitri Medicinals is a Pennsylvania-based organization dedicated to providing high-quality medical marijuana products and compassionate patient care. We operate dispensaries in various locations across the state, including Pittsburgh, Uniontown, Williamsport, Shamokin Dam, State College, Hanover, Mechanicsburg, Annville, and New Stanton. Our mission is to support local communities and make a positive impact through our services.

Responsibilities

• Oversee and manage all daily operations of the dispensary to ensure efficient, compliant, and customer-focused performance.
• Maintain full accountability for dispensary profit and loss (P&L) performance.
• Develop, implement, and maintain compliant standard operating procedures for dispensing, inventory management, and all sales support functions.
• Partner with the executive leadership team to understand market drivers and trends, provide insights, make recommendations, and interpret performance data.
• Participate in and conduct weekly leadership calls to review sales performance, monthly goals, and business trajectories.
• Demonstrate strong leadership and sound decision-making in high-pressure or stressful situations.
• Ensure compliance with all company policies, procedures, and applicable state and federal regulations.
• Enforce diversion prevention controls through strict adherence to regulatory and internal standards.
• Stay informed of regulatory updates and adapt operational practices accordingly to maintain compliance.
• Provide high-level oversight of staff and customer interactions to ensure exceptional service standards are consistently met.
• Promote a professional, compliant, and customer-centered dispensary environment.
• Resolve escalated customer concerns while maintaining service excellence and regulatory compliance.
• Lead all aspects of staff management, including hiring, training, onboarding, performance management, disciplinary actions, employee relations, and performance evaluations.
• Create and manage staff schedules to meet operational needs while maintaining labor efficiency and budgetary expectations.
• Cook and develop leadership capabilities within the team to support succession planning and long-term growth.
• Track and monitor inventory using the state-mandated inventory tracking system and internal business management platforms.
• Oversee the receiving process for all regulated and non-regulated products in partnership with the Inventory Manager.
• Conduct physical inventory audits at designated intervals (daily, weekly, quarterly, and annually) in collaboration with the Inventory Control Manager to ensure accuracy between physical counts and system records.
• Maintain business management platforms and ensure all technology systems operate effectively, securely, and in compliance with company standards.
• Operate cash registers, tabletop scanners, and handheld scanners as needed to support operations.
• Oversee and manage all cash handling activities, including deposits, reconciliations, change orders, and secure storage, in accordance with company policies.
• Work cross-functionally to ensure the facility maintains an exemplary standard of cleanliness, organization, functionality, safety, and security.
• Communicate efficiently, effectively, and professionally with employees, leadership, and external partners.
• Analyze operational challenges, identify alternative solutions, and implement recommendations that support company goals.
• Research, evaluate, and adapt to new operational methods, compliance requirements, and best practices to drive continuous improvement.
• Perform additional duties as assigned to support efficient, compliant, and customer-focused operations.

Requirements

• 5+ Years general management experience required.
• Flexible schedule availability including nights, weekends and holidays.
• Experience managing high volume business.
• Retail experience in the marijuana industry preferred but not required.
• P&L and budget management knowledge.
• Must be 18 years of age or older.
• Must be able to pass a criminal background check.
• Strong verbal communication and basic math skills required.
• Must demonstrate a proficiency for technology.

Physical and Environmental Requirements

• Ability to lift, push, and pull 35 pounds.
• Ability to sit, squat, bend, and kneel repetitively throughout a workday.
• Ability to stand for extended periods of time.
• Extended computer usage.
• Comfortable being under constant video surveillance.
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.