Dispensary Associate-PT

About the role

Dutchess Cannabis of Batavia, IL is hiring part‑time Dispensary Associates to build a world‑class team shaping the future of cannabis. They seek hard‑working, passionate individuals with exceptional customer‑service skills who are personable, adaptable to a fast‑paced environment, and team‑oriented. The role offers an opportunity to advance a retail career with a company that values employees and the community. The Dispensary Associate guides customers through the cannabis purchasing experience, makes informed recommendations based on desired outcomes, provides accurate product descriptions, and operates with high accuracy in a fast‑paced setting. Part‑time associates work 20‑29 hours per week and must be flexible to work nights and weekends.

Responsibilities

• Deliver best‑in‑class customer experience while maintaining operational integrity and compliance throughout the store
• Guide customers through sales transactions while offering advice and knowledge as needed or requested
• Ensure the sales floor is stocked, displays and menus are up‑to‑date and accurate, and the store is well maintained
• Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
• Promote a work environment that is positive, customer‑service oriented, and compliant with established policies and procedures
• Continuously develop product knowledge to offer customers the most up‑to‑date information and advice
• Respond to customer inquiries in store, online, and over the phone
• Accurately use and maintain the point of sale (POS) system in person and over the phone
• Accurate cash handling, customer cart management, and ringing of customer transactions
• Accurate and timely data entry of customer information
• Strive to achieve team and individual performance goals
• Verify proper paperwork, documentation, and required identification for customers
• Execute inventory, visual merchandising, marketing, customer service, or other in‑store operations as directed by Store Leadership
• Report any observed inconsistencies or hazards to Store Leadership
• Maintain a clean, organized, safe and inviting store environment
• Complete store opening and closing checklists

Physical Demands

• While performing duties, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
• Must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Requirements

• Must be at least 21 years of age
• High school diploma or general education degree (GED)
• Retail experience preferred; cannabis retail experience a plus