Dispensary Associate-Part Time

Position Summary

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.

Key Duties And Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Absorb and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Any other task(s) as assigned by Management.

Skills And Qualifications

• High-school diploma or equivalent and experience in the field or in a similar field.
• Minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
• Prior experience, preferably in retail and/or customer service area is a plus.
• Prior cash handling experience.
• Excellent people skills and communication abilities.
• Ability to work independently in a dynamic, fast-paced environment.
• Strong interpersonal skills, business sense, and professionalism.
• Able to understand and follow written/oral instructions.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Mental and physical capacities necessary to perform the job duties.
• Valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Comprehensive background record check.

Additional Responsibilities As Delivery Associate

• Must possess a valid driver’s license and clear driving record to fulfill delivery driver role.
• Follow all Trulieve Policies and Procedures as delivery associate.

Additional Responsibilities As Online Support

• Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

Physical Requirements

• Constantly required to move/traverse throughout entire facility, including confined spaces.
• Accurately communicate and exchange sensitive information and ideas with others, including members of the public.
• Observe/inspect details at varying ranges.
• Operate computing devices.
• Manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery).
• Push/pull objects up to 50lbs.
• Lift/carry/position objects up to 50 lbs.
• Ascend/descend stool/ladder/steps.
• Position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Frequently required to remain in a seated position.
• Occasionally required to remain in a seated position.

Work Schedule

Flexible hours depending on store needs. Must be available to work evenings, weekends, and holidays.

Benefits

• A comprehensive benefits package including paid time off is offered with this position.
• This position will work up to 25 hours per week and will be available "after hours" based on business needs.

Equal Employment Opportunity

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws. Equal Opportunity Employer - Trulieve Supports a Drug-Free Workplace