Dispensary Associate (Full-Time)

The Botanist is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, the company is positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Canopy USA, LLC covers key market segments including flower, vape, concentrates, edibles, beverages, and retail through The Botanist, with an emphasis on the Midwestern and Northeastern U.S. markets.

About the role

The Dispensary Associate is responsible for interacting with, educating, and advising patients face-to-face and by phone, record-keeping, assisting with inventory and cash management, and interacting with local service providers. The role includes cross-training in all order fulfillment activities such as preparing orders, entering product information, calling patients with product requests, and admitting patients.

Responsibilities

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with State law and Company policy
• Answers questions about the law and the Company from members and others
• Assists members in selecting medicine; advises and educates them about safe dosage and other aspects of this medicine
• Assists Dispensary Manager with inventory and cash management, daily and weekly
• Maintains a clean, safe, welcoming environment inside and outside the facility
• Other duties may be assigned by the General Manager according to Company needs

Open availability, nights and weekends required.

Requirements

• High school diploma or equivalent
• 2+ years’ experience in a fast-paced client-service intensive industry – hospitality and retail backgrounds preferred
• Cash-handling experience preferred
• Able to pass a state mandated background check
• Night and Weekend Availability Required
• Must be at least 21 years of age
• Familiarity with history and varieties of medical marijuana preferred
• Outstanding phone and in-person customer service skills
• Ability to thrive in a fast-paced environment and remain composed during periods of stress
• Demonstrated proactivity, flexibility, adaptability, and multi-tasking

Benefits

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401(k)
• Paid Time Off
• Short Term and Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and ADD&D
• Pet insurance
• FSA and HSA available

Based on eligibility.

Work Environment and Physical Demands

• Must be able to work quickly but efficiently, while maintaining the integrity of the product
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance
• Must be able to stand for prolonged periods of time
• Repetitive motions and understanding of lab equipment
• Must wear company-provided lab coats, hair/beard nets, gloves, surgical masks, and safety glasses/goggles/splash shield while working in the lab
• Must adhere to facility general hygiene requirements
• Capacity to stay focused on the task at hand