Dispensary Associate - Full Time

About the role

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function of a Dispensary Associate is to facilitate a customer's purchase per State regulations, while providing an exceptional customer experience.

Requisition ID: 21795 | Department: Retail | Reports to: General Manager | FLSA: Regular Non-Exempt | On-site position

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers
• Provide empathy and compassion to patients
• Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge
• Assist Managers and Shift Supervisors with returns in accordance with company policy
• Prepare and process patient orders in a timely and efficient manner
• Follow Trulieve Policies and Procedures
• Work directly with the leader on duty to enhance the customer experience
• Assist customers with any product or device issues
• Work with leadership and management to find solutions to customer issues
• Document customer issues and concerns on the customer's profile
• Maintain a clean and well-stocked workstation throughout the shift
• Perform any other task(s) as assigned by Management
• Perform additional team tasks on an as-needed basis
• As Delivery Associate (as needed): Possess a valid driver's license and clear driving record; follow all Trulieve Policies and Procedures as delivery associate
• As Online Support (as needed): Assist with processing all online orders, including deliveries, within a 2-hour timeframe

Requirements

• High-school diploma or equivalent and experience in the field or in a similar field
• Minimum 21 years of age (or 18 in CT, PA, and WV)
• Prior retail and/or customer service experience preferred
• Prior cash handling experience required
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• Excellent people skills; effective verbal and written communication
• Ability to work effectively without supervision and in a team environment
• Strong interpersonal skills, business sense, and professionalism; ability to uphold strict confidentiality and discretion
• Ability to understand and follow written/oral instructions
• Ability to interact with customers and team members respectfully and politely
• Conversational English proficiency to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices
• Mental and physical capacity to perform job duties
• Valid driver's license and clean driving record (for Delivery Driver role)
• Ability to pass a comprehensive background record check
• Ability to move intermittently throughout the workday
• Ability to see and hear (or use prosthetics enabling these senses) to meet position requirements
• Ability to function independently with flexibility, personal integrity, and effectiveness with residents, personnel, and support agencies
• Ability to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people
• Physical demands: Constantly move/traverse entire facility including confined spaces; communicate and exchange sensitive information; observe/inspect details at varying ranges; operate computing devices
• Physical demands: Frequently manipulate objects of varying sizes/weights (products, packaging