Dispensary Associate

About the role

We are seeking a highly organized, detail-oriented, and self-motivated Dispensary Associate to assist with dispensary responsibilities. The ideal candidate will work independently and as part of a team, following strict protocols for accuracy and compliance. You will serve as a representative of Texas Original, providing exceptional customer service and communication as the first point of contact for many of our patients.

The Dispensary Associate will help us identify opportunities for improvement by contributing fresh ideas to enhance effectiveness and efficiency.

Responsibilities

• Actively engage patients in a warm and welcoming manner, offering personalized recommendations and solutions.
• Handle patient issues and complaints proactively and professionally, with patient retention in mind, escalating to appropriate parties when necessary.
• Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures.
• Learn and execute point of sale systems to set up patient profiles, check patients out, and deliver exceptional customer service consistently.
• Commit to being the Gold Standard in customer service by building and maintaining customer relationships.
• Gather feedback from patients and communicate any questions or concerns to the appropriate departments.
• Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original patient.
• Maintain daily compliance with dispensary policies, including state/local regulations, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies.
• Serve as the first line of defense for the company, upholding standards of excellence in customer service.
• Interact with customers via phone, email, and in-person to answer inquiries and resolve issues related to orders, shipments, and account management.
• Process online orders accurately and efficiently, ensuring timely fulfillment and delivery.
• Assist customers with placing orders over the phone, providing product information, pricing, and availability.
• Execute daily order fulfillment tasks while adhering to regulatory standards.
• Maintain accurate inventory records and fulfillment practices.
• Verify prescriptions, pick products, and pack orders while ensuring accuracy and compliance.
• Contribute to team environment and company advancement in alignment with Texas Original’s direction.
• Perform other duties as assigned.

Requirements

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations.
• High standards for order accuracy, compliance documentation, and inventory audits.
• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
• Experience with POS systems and digital inventory platforms.
• Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
• Proven ability to lead, train, and motivate team members.
• Effective delegation, scheduling, and performance monitoring.
• Ability to troubleshoot supply chain or inventory issues.
• Comfortable navigating high-stress situations such as regulatory inspections, shipment delays, or system errors.
• Ability to lift 40 lbs. and perform physical movements including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions.

Benefits

• Medical, Dental, and Vision insurance.
• Telehealth – Medical and Mental Health Counseling.
• 401(k) with company matching.
• Paid Vacation.
• Paid Sick Leave.
• Paid Holidays.
• Bereavement leave.
• Pre-Tax Flexible Spending Accounts.
• Basic Term Life Insurance and AD&D.
• Travel Reimbursement (if applicable).
• Gym Reimbursement up to $50/month.