Dispensary Associate

Greenleaf Apothecaries LLC (The Botanist) is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the U.S. cannabis industry. Following the transition of Acreage Holdings to Canopy USA, LLC in December 2024, the company consolidates operations across three business units—Wana, Jetty, and Acreage—to drive synergies, cost savings, and growth in state-legal markets. Canopy USA, LLC covers key segments including flower (Superflux), vape and concentrates (Jetty), edibles and beverages (Wana), and retail (The Botanist), with a focus on the Midwestern and Northeastern U.S.

At Canopy USA, LLC, we prioritize people, fostering a culture of innovation, learning, and growth. We seek motivated individuals who share our passion for the cannabis industry to join our team.

About the role

The Dispensary Agent is responsible for interacting with, educating, and advising patients in person and by phone, maintaining records, assisting with inventory and cash management, and collaborating with local service providers. The role includes cross-training in order fulfillment activities such as preparing orders, entering product information, and admitting patients.

Responsibilities

• Greets members in person or on the phone; schedules appointments; oversees member intake and renewal procedures
• Maintains member records in compliance with state law and company policy
• Answers questions about the law and company policies from members and others
• Assists members in selecting medicine; educates them on safe dosage and usage
• Supports the Dispensary Manager with inventory and cash management, including daily and weekly tasks
• Maintains a clean, safe, and welcoming environment inside and outside the facility
• Performs other duties as assigned by the Dispensary Manager

Requirements

• High school diploma or equivalent
• 2+ years’ experience in a fast-paced, client-service-intensive industry (hospitality or retail preferred)
• Proficiency in computer and equipment operations for office/retail (POS systems, Word, Excel, copiers, telephone systems)
• Familiarity with medical marijuana history and varieties (preferred but not required)
• Outstanding phone and in-person customer service skills
• Ability to thrive in a fast-paced environment and remain composed under stress
• Demonstrated proactivity, flexibility, adaptability, and multitasking
• Skill in accurate cash management and inventory control
• Strong written and oral interpersonal communication skills
• Ability to plan, prioritize, and focus with attention to detail
• Ability to work effectively as part of a team
• Absolute reliability and honesty

Benefits

• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401(k) retirement plan
• Paid Time Off (PTO)
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Employee life insurance and supplemental life insurance
• Spouse and child life insurance, and Accidental Death & Dismemberment (ADD&D)
• Pet insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options

Work Environment and Physical Demands

The role operates in a manufacturing environment requiring extended periods of standing, walking, bending, and reaching. The ability to carry up to 50 lbs for distances up to 100 ft may be required. Occasional extended and repetitive use of arms, hands, and fingers to manipulate small objects is necessary. The environment may be humid and pollinated.