Dispatcher Tuesday - Saturday

Dispatcher Auburn, MA Tuesday-Saturday Schedule Monthly Bonus Opportunities Career Growth Gervais Mechanical Services, a rapidly growing leader in HVAC and plumbing services, is seeking a highly organized and customer-focused Dispatcher to join our team in Auburn, MA. If you thrive in a fast-paced environment, enjoy helping customers, and excel at coordinating schedules and logistics, we'd love to hear from you. Available Schedule Tuesday-Saturday | 7:30 AM - 4:00 PM Why Join Gervais Mechanical Services? At Gervais, our employees are the foundation of our success. We are committed to creating a positive, supportive workplace where team members are empowered to grow professionally, personally, and financially. We take pride in delivering exceptional service to our customers, and that starts with hiring talented people who share our commitment to excellence. What You'll Do As a Dispatcher, you'll play a critical role in ensuring our customers receive timely, professional service and that our field teams operate efficiently. Responsibilities Include Scheduling and dispatching HVAC and Plumbing Service TechniciansReviewing and optimizing daily service routesAnswering incoming customer calls and providing exceptional serviceAccurately entering and maintaining service ticket informationCoordinating technician schedules and workload managementCreating dispatch numbers for parts orders and service workTracking and following up on parts ordersScheduling return visits and installation appointmentsCommunicating effectively with customers, technicians, and internal departmentsHelping maintain a smooth and efficient operation throughout the day What We Offer Competitive Compensation Competitive salaryMonthly performance bonus opportunitiesAdditional incentive programs Comprehensive Benefits Medical InsuranceDental InsuranceVision InsurancePaid VacationPaid Holidays401(k) with Company Match Career Development Ongoing training and supportOpportunities for advancementPositive, team-oriented work environmentStable and growing organization What We're Looking For Minimum of 2 years of office or customer service experienceDispatching experience preferredProfessional appearance and demeanorExceptional customer service skillsStrong interpersonal and communication abilitiesAbility to build rapport with a wide range of customersStrong organizational and scheduling skillsAbility to prioritize tasks and proactively solve problemsAbility to think quickly and adapt in a fast-paced environmentTeam-oriented mindsetProficiency with Microsoft Office applicationsAbility to learn dispatching, scheduling, and customer management software Ready to Join Our Team? If you're looking for a rewarding opportunity with a growing company that values teamwork, customer service, and employee development, we'd love to meet you. Apply today and join Gervais Mechanical Services, where your contributions are recognized, your growth is supported, and your career can thrive. Job Posted by ApplicantPro