Dispatcher (Transportation)

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

About the role

This role is responsible for dispatching driver schedules/routes and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.

Schedule

• Monday - Friday 6:00 AM - 02:30 PM (Subject to Change based on Operational needs)

Responsibilities

• Dispatch driver schedules/routes for load pick-up and deliveries and work with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.
• Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate.
• Maintain and update the department dispatch/communication log/software according to department procedures.
• Ensure information is accurate and up-to-date so drivers understand all requirements for the scheduled delivery/pick-up (e.g., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures) at all times during the dispatch shift.
• Review, verify and process driver delivery paperwork.
• Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations.
• Develop and maintain good working relationships with customers and drivers.
• Assist with coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, and submitting necessary information to payroll clerk.
• Work with Transportation/Logistics team to schedule appointments and assist drivers with questions or issues related to delivery appointments.
• Perform additional responsibilities as assigned.

Requirements

• Associate's degree (Preferred) in Business Administration or college coursework in Business Administration, Supply Chain, or other related area.
• High school diploma or GED (required).
• Two years of logistics/transportation experience.
• Basic knowledge of dispatch operations.
• Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers.
• Ability to work in a fast-paced environment.
• Detail-oriented, organized, and able to prioritize and multi-task.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficient in MS Office (Excel and Word).
• Basic knowledge of DOT (Department of Transportation) regulations and familiarity with transportation systems; Cadec experience preferred.

Physical Requirements

• May be required to lift and/or move up to 20 pounds.
• Frequently required to sit, stand, and walk.
• Subject to a typical office environment; rarely exposed to outside weather conditions.
• Temperatures may vary for those subject to computer/server rooms, print shops, or production areas.
• Noise level in the work environment is usually low to moderate but may be high in distribution settings.
• Travel requirements vary by assignment.

Benefits

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.