Dispatcher Specialist

This is a hybrid position, with in-office work Tuesday through Thursday and remote work on Mondays and Fridays.

About the role

Lineage drayage services offer a simplified and streamlined way to connect domestic warehouse and ocean transportation networks when importing and exporting goods. The Dispatcher Specialist supports a dynamic environment with daily communications and the routing, scheduling, and dispatching of drivers between our loading docks and ports. This role requires a high level of critical thinking skills and the ability to operate in a fast-paced environment with many operational demands.

Responsibilities

• Prepare the routing and dispatch schedule for drivers and equipment daily to achieve customers' on-time service requirements.
• Establish and maintain collaborative relationships with:
  • Warehouse personnel to ensure streamlined communication and help mitigate port penalties.
  • Internal company drivers to ensure efficiency and engagement.
  • Carriers to ensure effective usage.
• Use a dynamic routing system to efficiently route product outbound, ensuring accurate record keeping.
• Utilize expert knowledge of the Transportation Management System (TMS).
• Oversee and monitor driver performance, providing guidance and recommending corrective actions when necessary to ensure compliance with company standards and safety protocols.
• Monitor drivers’ hours to ensure appropriate workload to prevent violations.
• Maintain expert knowledge of both intrastate and interstate DOT regulations and the transport industry (HOS, violations, break periods, weight requirements from state to state, location-specific permits, and certifications needed).
• Understand profit margins in conjunction with meeting customer requirements.
• Coordinate and communicate changes to delivery and backhaul assignments to accommodate unforeseen circumstances such as port closures, equipment failures, or last-minute customer requests.
• Address matters that arise and provide timely, thoughtful recommendations to solve issues to meet customer business needs.
• Play a supporting role in identifying continuous improvement opportunities for productivity, efficiency, and customer service.
• Understand, manage, and monitor equipment inventory across multiple yards and support drivers with breakdowns and/or repairs of equipment with vendors.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 2 years of port dispatching experience.
• Knowledge of shipping and transportation operations and familiarity with import and export processes.
• 2 years of Transportation Management System (TMS) experience.
• Proficient computer skills including Microsoft Office Suite.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Fluency in Spanish is advantageous but not required.
• Excellent organizational skills and the ability to function in a fast-paced, highly visible, and changing environment.
• Excellent analytical and problem-solving skills, including the ability to deal with ambiguity.

Benefits

• Safe, stable, reliable work environments.
• Medical, dental, and basic life and disability insurance benefits.
• 401k retirement plan.
• Paid time off.
• Annual bonus eligibility.
• A minimum of 7 holidays throughout the calendar year.

About Lineage

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.