Dispatcher/Reservationist

Responsibilities

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Maintains radio, telephones and on-road provision of service for quality.
• Influences positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Maintains daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.

Qualifications

• One (1) year previous Dispatcher/Reservationist experience preferred.
• Two (2) years of Customer Service experience is preferred.
• A High School diploma or equivalent.
• Experience with SPARE or Trapeze routing software a plus.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
• Demonstrate a high customer service commitment.
• Able to demonstrate professional phone manner.
• Knowledge of the service area is a plus.

Pay

Starting pay rate: $23.50/hour

Schedule

Not specified

Benefits

Not specified

Benefits

Not specified

Company Commitment

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.