Reservationist

About the role

Transdev in San Bernardino, CA is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual.
• Resolve service-related complaints.
• Documents trip authorization according to procedures.
• Other duties as required.

Qualifications

• High school diploma or GED required.
• Reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Exercise professional telephone etiquette.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Pay

$19.25/hour

Benefits

• Medical, vision, and dental coverage
• 401(k) savings plan
• Paid holidays, vacation, and sick time