Dispatcher - Onsite - Charleston, WV

Assistive Tasks

• Assists Transportation Providers with transportation-related questions and concerns.
• Manages scheduling tasks, including modifying and canceling reservations per provider requests.
• Documents and investigates complaints or incidents, ensuring detailed records are maintained.
• Responds to provider concerns and refers unresolved grievances for further review.
• Safeguards accurate entry of trip-related data.
• Supports processes related to trip corrections, mileage/cost adjustments, cancellations, and retroactive trips.
• Answers the Transportation Provider call line with professionalism and courtesy.
• Participates in required meetings and other assigned duties or projects.

Qualifications

• A High School Diploma or General Education Degree (GED) is required.
• Zero (0) plus years of experience, or equivalent combination of education and/or experience is preferred.
• Strong verbal and written communication skills, with a customer-focused demeanor are essential.
• Excellent active listening and interpersonal skills are necessary.
• Basic computer proficiency, including Microsoft Word, Excel, and Outlook, is required.
• The ability to work independently and collaboratively within a team is important.
• Composure under pressure, maintaining professionalism during high call volumes, is crucial.
• Detail-oriented with excellent organizational skills are key.
• A positive attitude and passion for delivering exceptional customer experiences are valued.
• The Ability to quickly learn new systems and follow complex instructions is beneficial.
• Demonstrated accuracy in data entry is expected.

Pay

$17.50/hr