Dispatcher Med Center Air Communications

Responsibilities

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
• Follow hospital policies and procedures
• Follow departmental policies and procedures
• Assume responsibility for keeping informed about changes in policies and procedures
• Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response
• Document request for service and events in Security Communications database
• Confirms response to the scene and appropriate action taken
• Documents that information was received
• Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies
• Transmits accurate information to personnel as needed
• Prioritizes emergency calls appropriately
• Document the emergency in Security Communications database
• Monitors equipment panel abnormalities and ensures prompt response to incidents
• Understands purpose and functions of monitor panels
• Ensures systems are returned to normal working order
• Monitor multiple alarms systems and dispatch Security, Law Enforcement, Fire Department or any other appropriate agency depending upon the respective alarm

Requirements

• Majority of duties performed in an indoor office with limited access to visitors.
• Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame.
• Noise level varies from quiet to moderately loud.
• Requires long periods of sitting, operating computer, and answering phones.
• Ability to function well in high stress situations with limited assistance.
• Must be able to make rapid, appropriate decisions that assures the safety of our patients, visitors, and staff by getting them assistance as quick as possible.

Qualifications

• High School Diploma or GED required.
• 1 Year Dispatch Center experience preferred.
• APCO Certification Preferred.
• Must be able to speak in a clear concise manner.
• There is a multi-week training program for phone & radio communications and to learn operation of the alarm monitoring systems, as well as how to enter all calls for service into the CAD system.