Dispatcher Med Center Air Communications

About the role

Department 70510 Atrium Health Mobile Medicine - MedCenter Air Communication Center is a full-time position (40 hours per week) with benefits eligibility. The role involves working in a mobile medicine communication center supporting security dispatch, alarm monitoring, and emergency response coordination.

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, formed from the combination of Advocate Aurora Health and Atrium Health. It provides care under the Advocate Health Care, Atrium Health, and Aurora Health Care brands across Illinois, the Carolinas, Georgia, Alabama, and Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and is recognized for excellence in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs.

Responsibilities

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
• Follows hospital policies and procedures
• Follows departmental policies and procedures
• Assumes responsibility for keeping informed about changes in policies and procedures
• Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response
• Documents request for service and events in the Security Communications database
• Confirms response to the scene and appropriate action taken
• Documents that information was received
• Receives calls via Radio Channels or by Phone and follows all associated protocols and checklists to ensure effective response to emergencies
• Transmits accurate information to personnel as needed
• Prioritizes emergency calls appropriately
• Documents emergencies in the Security Communications database
• Monitors equipment panel abnormalities and ensures prompt response to incidents
• Understands the purpose and functions of monitor panels
• Ensures systems are returned to normal working order
• Monitors multiple alarm systems and dispatches Security, Law Enforcement, Fire Department, or any other appropriate agency depending upon the respective alarm

Requirements

• High School Diploma or GED required
• 1 year of Dispatch Center experience preferred
• APCO Certification preferred
• Ability to speak in a clear, concise manner
• Completion of a multi‑week training program for phone & radio communications, alarm monitoring system operation, and entering calls for service into the CAD system

Skills

• Ability to function well in high‑stress situations with limited assistance
• Ability to make rapid, appropriate decisions that assure the safety of patients, visitors, and staff by getting them assistance