Dispatcher - Local

Responsibilities

• Perform routine coordination, scheduling, and dispatching of customer freight using established processes and systems
• Serve as the primary point of contact for driver communications via phone, Qualcomm, and email
• Relay instructions and updates to Independent Contractors and document interactions in internal systems
• Monitor shipment status and provide updates to ensure on-time delivery
• Identify basic service issues and escalate concerns to supervisors for resolution
• Maintain accurate records of driver hours, performance, and availability
• Provide straightforward customer updates and route information based on set guidelines
• Work collaboratively with customer service/sales to communicate shipment status and assist in resolving routine issues
• Follow all department standard operating procedures (SOPs) and compliance requirements
• Support new drivers by providing system instructions and basic process guidance
• Perform data entry, documentation review, and administrative tasks to support fleet operations

Qualifications

• Educational background: High school diploma or equivalent
• Customer service and communication skills: Strong
• Problem-solving skills: Basic
• Willingness to escalate issues: Appropriate
• Dispatch systems proficiency: Ability to use, especially AS400 experience a plus
• Experience: Transportation or dispatch experience preferred
• Professionalism: When working with drivers and internal partners
• Attendance and schedule commitment: Demonstrated reliability and commitment to
• Technical skills: Proficient in Microsoft O365 and common office technologies