Dispatcher, Life Science - 3rd Shift

About the role

At USPack, we serve businesses in the healthcare and life science sectors, focusing on same-day delivery. Our dispatcher role ensures exceptional service and supports operational needs.

Responsibilities

• Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
• Aid Independent Contractors with route completion issues, escalations, and general operational support needs.
• Build positive relationships with customers and contractors to enhance service satisfaction and retention.
• Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
• Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
• Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.
• Maintain and log Proof of Delivery (POD) documentation within required timeframes.
• Track shipments via GPS and proactively resolve delays or service interruptions.
• Conduct post-flight and trace investigations as needed to support continuous service improvement.
• Generate daily reports summarizing transportation issues and proposed corrective actions.

Requirements

• Strong communication skills, both written and verbal, across all organizational levels.
• Exceptional attention to detail and accuracy in data entry and recordkeeping.
• Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
• Ability to handle multiple priorities and meet deadlines under pressure.
• Bilingual (English-Spanish) preferred.

Qualifications

• High school diploma required; Associate’s Degree preferred.
• Minimum of 2-3 years’ experience in customer service, call center operations, logistics, or administrative support roles.
• Employees supporting Life Science customers must complete a TSA Security Threat Assessment and required TSA security training.
• Knowledge of aviation or airline networks is a plus.

Skills

• Strong communication skills, both written and verbal.
• Exceptional attention to detail and accuracy.
• Ability to prioritize tasks and work in a fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently and collaboratively.
• Proficiency with Microsoft Office Suite.
• Ability to handle multiple priorities and meet deadlines.

Benefits

• Full-time: 401(K), Health Insurance, Disability/Life Insurance, Paid Time Off (PTO), Paid Holidays
• Part-time: 401(K), Paid Sick Time

Pay

$20 per hour

Schedule

Shift Days: Tuesday through Saturday OR Sunday through Thursday
Shift Hours: 9:30pm - 6am
Available to work extra hours, weekends, and holidays preferred.