Dispatcher, Life Science - 3rd Shift

About the role

At USPack, we serve businesses in the healthcare and life science sectors, focusing on delivering same-day and next-day deliveries. Our dispatcher, (LS Tower), plays a crucial role in ensuring exceptional service and operational support for our clients.

Responsibilities

• Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems.
• Afford Independent Contractors with route completion issues, escalations, and general operational support needs.
• Build positive relationships with customers and contractors to strengthen service satisfaction and retention.
• Process routed, on-demand, and special delivery orders in accordance with established standards and procedures.
• Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints.
• Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met.
• Maintain and log Proof of Delivery (POD) documentation within required timeframes.
• Track shipments via GPS and proactively resolve delays or service interruptions.
• Conduct post-flight and trace investigations as needed to support continuous service improvement.
• Generate daily reports summarizing transportation issues and proposed corrective actions.

Requirements

• Strong communication skills, both written and verbal, across all organizational levels.
• Exceptional attention to detail and accuracy in data entry and recordkeeping.
• Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment.
• Strong critical thinking and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems.
• Ability to handle multiple priorities and meet deadlines under pressure.

Qualifications

• High school diploma required; Associate’s Degree preferred.
• Minimum of 2-3 years’ experience in customer service, call center operations, logistics, or administrative support roles.
• Employees assigned to support Life Science customer(s) must successfully complete a TSA Security Threat Assessment and all required TSA security training prior to performing any function involving unescorted access to regulated cargo, and must obtain and maintain all required Life Science certifications within ninety (90) days of hire.

Skills

• Bilingual (English-Spanish) preferred.

Benefits

• Full Time: 401(K), Health Insurance, Disability/Life Insurance, Paid Time Off (PTO), Paid Holidays
• Part Time: 401(K), Paid Sick Time

Pay

$20 per hour

Schedule

Shift Days: Tuesday through Saturday OR Sunday through Thursday
Shift Hours: 9:30pm - 6am (Available to work extra hours, weekends, and holidays preferred.)