Dispatcher I

About the role

The CSUB University Police Department is seeking a Police Dispatcher I to serve as the primary point of contact for incoming emergency and non-emergency communications. The position requires handling calls for service, coordinating responses with officers in the field, and maintaining records.

Responsibilities

• Receive, screen, prioritize, and dispatch emergency and non-emergency calls for service.
• Evaluate and relay information to officers and emergency personnel.
• Exercise sound judgment in evaluating incoming information and determining appropriate responses.
• Maintain effective communications and coordinate responses with outside law enforcement and emergency agencies.
• Provide operational support for public safety and community service functions.

Requirements

• High School Diploma or equivalent with one year of verifiable experience using a switchboard and two-way radio communication system.
• P.O.S.T. Dispatcher Course.
• Must pass a written test related to essential dispatching skills.
• Must successfully pass supplemental P.O.S.T. requirements such as background checks, physical and psychological examinations, drug testing, and related requirements.

Qualifications

• Regular and reliable attendance is required.
• Ability to effectively use a phonetic alphabet, speak clearly and concisely, follow oral and written instructions, transfer information accurately, handle a wide range of interpersonal interactions effectively, and learn the use of applicable automated dispatch and law enforcement systems and databases.
• Ability to multi-task by receiving information from different sources, evaluate information and properly dispatch resources.
• Working knowledge of legal codes, requirements, procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.

Skills, Knowledge & Abilities (SKA’s)

• Ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Ability to accurately interpret written policies, follow oral and written instructions, and transfer information.
• Ability to provide clear and concise verbal directions quickly and accurately.
• Ability to present and summarize information in a variety of written formats, using clear and concise language.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.

Benefits

• CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more!