Dispatcher, Hauling Division

About the role

Stowers Machinery is expanding from East Tennessee into Southern Florida through the opening of Coastal Construction Equipment, LLC, the region's CAT Compact Equipment Dealer. This expansion strengthens the ability to provide customers with exceptional sales, rental, parts, and service support. The Hauling Division Dispatcher plays a critical role in coordinating the movement of Caterpillar machinery and related equipment across job sites, service centers, and customer locations, ensuring efficient scheduling, routing, and communication between operators, logistics teams, and clients to support timely delivery and pickup of heavy equipment in alignment with operational goals and safety standards. The position is office‑based with frequent communication via dispatch software, phone, TEAMS and computer systems, operates in a fast‑paced and dynamic setting with occasional exposure to outdoor conditions, and requires proper PPE when onsite.

Responsibilities

• Schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs.
• Handle billing and invoicing of multiple accounts.
• Contact outside haulers when necessary to meet customer needs with deliveries and/or pick‑ups.
• Monitor driver routes and adjust schedules as needed to ensure timely service.
• Communicate with drivers throughout the day to provide updates and resolve issues.
• Maintain accurate records of driver logs, routes, and service calls.
• Collaborate with maintenance and operations teams to ensure equipment readiness.
• Handle all inquiries and complaints professionally and promptly.
• Ensure compliance with safety and regulatory standards.
• Provide guidance and support to drivers and junior dispatch staff (no direct reports).
• Assist in training new dispatchers and drivers on procedures and systems.
• Promote a culture of safety, accountability, and continuous improvement.

Requirements

• Strong understanding of logistics, transportation, and dispatch operations.
• Proficiency in dispatch software and GPS tracking systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast‑paced environment.
• Strong problem‑solving and decision‑making abilities.
• Knowledge of DOT regulations and safety compliance.

Qualifications

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in logistics, business administration, or a related field preferred.
• Experience in waste management, construction hauling, or similar industries (preferred).
• Familiarity with local and regional geography (preferred).
• Knowledge of DOT, OSHA, and industry‑specific safety regulations (preferred).

Skills

• 2+ years of dispatching experience in a transportation or hauling environment.
• Experience with route optimization and fleet management systems.
• Strong organizational and time management skills.
• Ability to remain calm under pressure and manage conflict effectively.
• Ability to sit for extended periods.
• Mental agility to manage multiple tasks and respond quickly to changing conditions.
• Occasional lifting of office supplies or dispatch equipment (up to 25 lbs).
• High level of concentration and attention to detail.

Schedule

May require early morning, evening, or weekend shifts depending on operational needs. Proper coverage for the department is required; all PTO and time‑off requests must be submitted in a timely manner and approved by the manager.