Dispatcher - Grant Funded Position - Day Shift

License and Certification Qualifications

Georgia Crime Information Center (GCIC) certification Preferred

Education Qualifications

H.S. Diploma or General Education Degree or equivalent Required

Experience Qualifications

• 2 years experience in customer service or a professional environment
• Preferred: Experience in a school system

Skills Qualifications

• Ability to communicate with others in an effective and tactful manner
• Strong organizational skills
• Ability to follow oral and written instructions quickly and accurately
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• General knowledge of all office machines
• Excellent telephone techniques
• Strong computer data entry skills
• Able to keep detailed and accurate records
• Able to use judgment and decision-making skills to evaluate situations and establish priorities
• Able to work well under pressure
• Knowledgeable in basic computer applications including the Microsoft Office Suite
• Ability to become certified as GCIC terminal operator
• Ability to act as a representative of Gwinnett County Public Schools

Primary Responsibilities

• Provide support to law enforcement officers and district personnel by performing dispatcher duties to ensure the safety and security of students and employees of Gwinnett County Public Schools (GCPS).
• Perform all dispatcher duties for the Department of Safety and Security.
• Receive and dispatch field units via radios and/or telephone systems.
• Monitor camera systems within the school system, including 800 and 400 radios used by officers and schools.
• Operate communication systems including computers, radios, and telephones.
• Determine and assign the level of priority of the call and enter the data into system for dispatch purposes.
• Report malfunctioning equipment to appropriate personnel.
• Notify on-call personnel of call-outs and assignments.
• Notify designated personnel (i.e. reunification team) responsible at each school for catastrophic emergencies via Lotus Notes e-mail, if needed.
• Answer emergency and non-emergency telephone calls from the public for school system law enforcement officers.
• Response and code all request for law enforcement officers.
• Perform general clerical duties for the Department of Safety and Security.
• File department documents and materials and operate routine office machinery.
• Maintain appropriate logs for the Department of Safety and Security.
• Access a variety of computer information systems and databases to retrieve, verify, and enter data (i.e. Computer Aided Dispatch (CAD), GCPS Portal, student databases, etc.).
• Assist with communications for the Department of Safety and Security.
• Represent the department professionally in all aspects of written and oral communication.
• Communicate to customers via the radio, telephone, written, and in person, in a professional and businesslike manner according to department procedures.
• Cooperate and maintain a positive relationship with other district personnel inside and outside the department as well as parents, students, and other law enforcement agencies.
• Utilize telecommunications equipment courteously in the efficient operation of the district.
• Route incoming and outgoing correspondence accurately.
• Cooperate with and maintain a positive relationship with all other school system employees.
• Work as required after normal hours.
• Perform other duties as assigned.

Physical Demands

• While performing the duties of this job, the employee is frequently required to sit for extended periods of time.
• The employee is also required to talk, hear, stand, and walk.
• The employee may be required to use hands to touch, handle, feel, and/or reach.
• The employee is occasionally required to stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 25 pounds.

Specific Vision Abilities

• Close vision
• Distance vision
• Color vision
• Depth perception
• Ability to adjust focus

Operating a Motor Vehicle

The employee is required to operate a motor vehicle in performance of duties.