Dispatcher - Driver Support Coordinator

About the role

At WholesomeCo, you’re not just taking a job; you’re joining a team that’s constantly evolving, innovating, and raising the bar. Every new hire is an opportunity for us to level up as a company, and we look for individuals who bring curiosity, a positive attitude, transparency, strong communication, a strong work ethic, and the ability to collaborate respectfully while making their mark. We’re committed to bringing out the best in each team member, and we hope every hire will help us discover bold, creative ways to grow together. Work at WholesomeCo is meaningful, but we also know how to have fun, with team camaraderie, shared experiences, and moments to celebrate built into our culture.

Responsibilities

• Cook up the logistics of deliveries to our patients
• Create transportation manifests and other required records for patient deliveries
• Answer calls with a cheerful, positive attitude pertaining to Dispatch order or Courier Drivers having issues or needing assistance on their routes
• Maintain an ongoing knowledge of company products and current state laws regarding medical cannabis and delivery regulations
• Monitor routing software and communicate effectively with drivers throughout the day
• Be the point of contact if they need assistance while out on a delivery route
• Ensure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner
• Make route changes and assignments in the routing software
• Lightly schedule - as we continue to grow, you’ll be expected to have a certain level of knowledge related to scheduling and driver availability
• Build trustworthy and supportive working relationships
• Have a flexible schedule - able to work mornings, evenings, weekends
• Sit or stand for long periods, crouch, bend, and carry up to 10 lbs
• Pass a pre-employment/post-offer background check
• Must be 21 years of age or older

Qualifications

• 1+ years dispatch and/or logistics experience preferred
• 2+ years customer service experience preferred
• Superior communication skills are paramount - written and verbal
• Strong computer skills. Experience using Microsoft Office products as well as extremely comfortable working with new software/applications
• Experience working with smartphone applications
• Good teamwork mentality: able to build trustworthy and supportive working relationships
• Strong logical thinking, analytical skills, and problem-solving skills
• Flexibility and ability to adjust to a start-up environment that is fast-paced and constantly changing
• Must be reliable and dependable at all times
• Flexible schedule - able to work mornings, evenings, weekends
• Must have a working phone with a connection to internet services
• Must be able to verbally communicate and hear audio
• Must pass a pre-employment/post-offer background check

Benefits

• Paid time off (PTO)
• 2 weeks accrued annually during the first two years of employment
• 3 weeks accrued annually after two years of continuous employment
• 4 weeks accrued annually after five years of continuous employment
• Seven (7) paid holidays per year
• 30 minute paid lunches per working day over 5 hours
• Employer paid 60% of the total medical insurance premium
• Employer paid 75% of the total dental insurance premium
• Employer paid 75% of the total vision insurance premium
• HSA with match up to $150 per month
• 401(k) with 100% employer match up to 3% and 50% match for the following 2%
• Employee Assistance Program (EAP)
• Employer paid $25,000 of basic life coverage
• Optional additional life insurance
• Optional accident insurance
• Employees who are active medical cannabis patients are eligible for an employee discount of 35% off of WholesomeCo products and 15% off of 3rd party products

Pay

$20 Per hour

Schedule

Tuesday-Saturday 1:30PM - 9:30 PM