Dispatcher – / Crane & Rigging Operations

Key Responsibilities

• Review awarded jobs, project details, customer requirements, lift/haul plans, permits, site requirements, and manpower needs to help develop daily execution plans.
• Cook up daily schedules for crane operators, drivers, riggers, support personnel, trucks, trailers, cranes, equipment, and rented or vendor-supplied materials.
• Be the central point of contact between Operations, Project Managers, field employees, customers, Permitting, Engineering, Safety, Maintenance, Billing, and other internal departments.
• Assign and dispatch labor and equipment based on project needs, employee qualifications, equipment availability, jobsite requirements, and schedule priorities.
• Keep communication flowing with operators, drivers, crews, customers, and internal departments to support safe and timely job execution.
• Monitor labor and equipment schedules to ensure crews and equipment meet required pickup, delivery, mobilization, and jobsite start times.
• Help verify that the proper personnel, training, experience, certifications, orientations, equipment, paperwork, and job information are in place before work begins.
• Assist with coordinating employee site orientations, training, planning, and job-readiness requirements for current and upcoming projects.
• Track equipment needs, availability, maintenance concerns, service issues, and yard priorities; communicate equipment concerns to the appropriate manager or department.
• Support permitting and DOT-related coordination by helping ensure required permits, registrations, insurance cards, job documents, maps, route information, and equipment files are accurate and available.
• Help ensure required inspections, paperwork, equipment documentation, and job files are completed, updated, and maintained properly.
• Enter and update job, labor, equipment, dispatch, and schedule information in company systems.
• Keep track of logs, records, dispatch updates, activity reports, time information, job tickets, and other project-related documentation.
• Communicate with customers to help confirm job details, schedule changes, project needs, and overall service expectations.
• Work with Billing and Operations to help verify labor, equipment, vendor, rental, and project-related costs are captured accurately.
• Support safe project execution by understanding jobsite requirements, customer expectations, company safety standards, and project-specific needs.
• Stay in constant communication with the operations team to support smooth job execution and help resolve scheduling, equipment, labor, or customer-related issues.
• Perform other duties as assigned to support daily operations, field execution, and customer service.

Required Qualifications

• A high school diploma or GED.
• Previous dispatch, scheduling, logistics, transportation, construction, crane, heavy haul, fleet, or heavy equipment coordination experience.
• Strong communication skills with the ability to work with field employees, customers, managers, vendors, and internal departments.
• Strong organizational skills with the ability to prioritize multiple jobs, employees, equipment needs, and schedule changes.
• Ability to make sound decisions in a fast-paced environment with limited supervision.
• Comfortable using computers, phones, email, dispatch systems, spreadsheets, and company software.
• Ability to accurately enter, update, and maintain job, schedule, labor, equipment, and project information.
• Ability to read and understand job instructions, schedules, maps, permits, customer requirements, and internal communication.
• Strong follow-up skills and attention to detail.

Preferred Qualifications

• 3+ years of dispatch, scheduling, logistics, fleet, construction, crane, heavy haul, transportation, or heavy equipment experience.
• Experience dispatching drivers, crane operators, riggers, equipment, trucks, trailers, or field crews.
• Knowledge of heavy haul, oversize/overweight loads, crane operations, rigging, DOT requirements, permits, route planning, or industrial jobsites.
• Experience working with Project Managers, Operations teams, Safety, Billing, Maintenance, vendors, and customers.
• Experience with ATOM, FCC, Microsoft Excel, Microsoft Word, or similar dispatch/project management systems.
• Familiarity with South Louisiana industrial facilities, plant sites, routes, traffic conditions, travel restrictions, and customer jobsite requirements.