Dispatcher/Call Taker

Responsibilities

• Answer incoming calls with professionalism and care.
• Schedule service appointments accurately using our CRM
• Dispatch technicians based on location, job type, and availability
• Maintain real-time communication with field staff
• Update job statuses and customer records
• Aid in resolving scheduling issues or customer concerns

Requirements

• Previous experience in the plumbing or home service industry is strongly preferred
• Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided
• Strong organizational and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented and customer-service focused
• Friendly, professional attitude and a willingness to learn

Qualifications

• Competitive hourly pay ($20–$26/hour)

Benefits

• 401(k)

Pay

Competitive hourly pay ($20–$26/hour)

Schedule

Flexibility in scheduling

Skills

• Organizational and communication skills

Benefits

• 401(k)

Company Information

Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.

About the Role

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay

We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.

Flexibility

We want YOU to have time for the most important things in your life. Our scheduling is flexible.

Career Path

We offer you an unlimited future with our world-class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more!