Dispatcher/Bus Backer

Job Description

Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is seeking a full-time Dispatcher and Bus Backer for Union Station in Washington, DC. The position reports to the General Manager and is responsible for ensuring on-time departures and arrivals, maintaining effective communication, and assisting drivers with safely maneuvering motor coaches.

What we offer

• Health, Dental, and Vision Insurance
• Term life insurance (company paid and voluntary)
• 401(k) plan
• Generous Paid time off
• Employee Assistance Program (EAP)
• Free membership for Tickets At Work for exclusive employee deals
• Growth Opportunities with one of the largest privately held transportation companies in North America
• Paid Weekly

Minimum Requirements

• Available on weekends, holidays, days, and nights and work flexible long shifts depending on the operation's needs
• Exemplary customer service skills
• Experience in transportation, ground operations, or similar role preferred
• Strong situational awareness and attention to detail
• Ability to work outdoors in various weather conditions
• Excellent communication skills and ability to give clear directions
• Must be able to stand for long periods and perform physical tasks
• Must be able to lift and load/unload luggage when needed

Description

- Guide drivers when backing buses into bays or parking areas using hand signals and/or radio communication

- Ensure safe movement of buses in congested station areas

- Monitor pedestrian and vehicle traffic to prevent accidents

- Assist with staging buses for departures and arrivals

- Perform basic visual safety checks (lights, doors, clearance)

- Communicate with drivers regarding lane assignments and timing

- Help maintain orderly flow of Coach USA/Dillon's buses at Union Station

- Assist with passenger questions

- Loading/unloading luggage when required

- Checking tickets when needed and directing them to the correct bus

Compensation

$19-21 hourly

Schedule

9am-7pm (Up to 50 hours per week; Days worked vary based on needs of operation)