Dispatcher/Administraitive Assistant (Energy Force)

About the company

Budderfly is a fast-growth, private equity-backed energy management outsourcing company committed to reducing global carbon emissions for small to medium-sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to deliver complete energy-saving solutions for our customers.

Celebrating 5 years on Inc. 5000 America's Fastest-Growing Private Companies list and recognized in Time Magazine's Best Inventions of 2025, we are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.

About the role

Budderfly installs a variety of advanced technologies to save energy on our customers' sites. Ensuring that these technologies operate efficiently and without issue is vital to the success of the organization. This role is for a key player on the impactful team tasked with ensuring these technologies continue to operate at the utmost efficiency while maintaining optimal customer satisfaction.

You will tackle all dispatching and administrative tasks related to the Energy Force Preventative Maintenance (PM) program, including coordinating and communicating dispatch statuses between the requestor and the technician.

Responsibilities

• Work within the company Work Order Management system to ensure work orders are sent to all technicians and that accurate scheduled dates are provided.
• Ensure that all required Work Tasks are included in each Work Order for a site.
• Receive dispatch requests from internal requestors and coordinate timing and scheduling of the dispatch with each technician.
• Provide evening, weekend, and potential holiday on-call coverage to ensure customers receive dispatch confirmation 365 days a year.
• Provide excellent and timely communication around Preventative Maintenance scope through phone, email, and chat.
• Work to improve customer satisfaction throughout the Energy Force service and preventative maintenance processes.
• Provide administrative support when needed to assist the Service Excellence team.

Requirements

• Strong interpersonal, analytical, verbal, and written communication skills.
• Experience coordinating multiple daily tasks concurrently.
• Demonstrated experience in administrative work.
• Demonstrated experience in data analysis and ensuring work is fulfilled to contractual obligations.
• Ability to work as a team player and independently.
• Creative problem solver with the ability to multi-task.
• Passion for energy savings.
• Excellent verbal and written skills.
• Background in dispatching and administrative functions within the HVAC field.

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment.
• Competitive pay.
• Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance.
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Pay

$22—$28 USD per hour. Compensation is based on factors including level of experience, skillset, qualifications, and location.

Location

Remote