Dispatcher (7228)

About the role

This position is responsible for receiving emergency and routine calls for service; giving information to the public; dispatching manpower; maintaining logs of radio traffic and call for service; maintaining a system for storage and retrieval of related records. Additionally, the role involves video surveillance of activities throughout the parking lots and observing any illegal activities.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards.
• Perform service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Receive and record incoming and outgoing calls on telephone and radio equipment.
• Operate and maintain telephone and radio equipment.
• Answer all incoming calls for service promptly in the prescribed manner and dispositions them accordingly.
• Dispatch manpower and equipment in emergencies and routine calls for service.
• Contact other departments or outside agencies as needed.
• Maintain and log secured keys, dispatch logs, visitor and pass logs.
• Carry out clerical duties as required to support departmental operations.
• Operate Axiom System and Surveillance System.
• Enforce Gaming License to be visual above waist at all times while on Casino property.
• Update and maintain Lost & Found property logs.
• Provide various other services as delegated or required in accordance with training and assignment.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Qualifications

• Must possess a High School Diploma or equivalent.
• Previous dispatching experience preferred.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to talk and hear.
• The employee is frequently required to stand; walk and sit.
• The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
• They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl.
• The employee must occasionally lift up to 30 pounds and/or push, pull up to 30 pounds.
• The employee is occasionally required to use repetitive movements to complete tasks.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

Work Environment

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• You must be available for emergency calls 24/7.
• You must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

• The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members Other Native Americans All other ethnic groups.