Dispatch Supervisor - HRA 110

About the role

At USPack, the Dispatch Supervisor position serves as a working supervisor. This role involves performing the full range of functions assigned to Dispatchers, including communications, call taking, and dispatching functions. Additionally, the Dispatch Supervisor directs and supervises subordinate staff.

Responsibilities

• Effectively performs full range of supervisory duties.
• Performs all key tasks and duties of the Dispatcher.
• Serves as a working supervisor, overseeing Dispatch personnel and planning work assignments to ensure service and production expectations are met.
• Evaluates shift operations through personal observation of Dispatchers and recommends improvements or modifications to work practices and employee performance as appropriate.
• Evaluates Dispatchers' performance and conduct and provides feedback as appropriate in accordance with company policies.
• Works proactively with staff to resolve performance and/or personnel issues.
• Conducts employee evaluations, reviews and approves employee timesheets, and investigates and resolves complaints or problems.
• Identifies issues and implements corrective actions including verbal counseling and verbal warnings; discusses need for further corrective action with Dispatch Manager and/or Human Resources as required.
• Completes a variety of reports and correspondence relating to dispatch activities in a timely manner, such as service investigations, root cause analysis, and corrective action planning.
• Able to apply a high level of initiative, discretion, and judgment.
• Must be able to work any assigned shift including day, night, or swing shifts including all days of the week including weekends and holidays.
• Perform other duties as assigned.

Qualifications

• Knowledge of computer aided dispatch (CAD) and automated phone systems.
• Critical thinking with strong analytical skills.
• Proactive and resourceful.
• Ability to work in a fast-paced environment.
• Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven.
• Excellent interpersonal skills necessary for driver and customer interactions.
• Basic Microsoft Office Suite (Outlook, Excel, and Word) experience required.
• Ability to effectively solve problems.
• Ability to understand the Independent Contractor relationship.
• Ability to operate effectively in a fast-paced environment individually or as part of a team.
• Ability to work overtime as necessary.
• Ability to lift up to 25 pounds on occasion.

Requirements

• At least three years of progressively responsible communications dispatching experience in a comparable dispatching operation.
• To be considered comparable, experience must show proficiency with the same equipment and programs, and same range of dispatch and call taking.
• Experience, or other qualifications, that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
• Minimum - High School diploma.
• Six Sigma Green Belt Certification preferred.

Shift Details

• Shift Days: Tuesday through Saturday
• Shift Hours: 9:30pm - 6am
• Available to work extra hours, weekends, and holidays preferred.

Benefits

• Full Time: 401(K), Health Insurance, Disability/Life Insurance, Paid Time Off (PTO), Paid Holidays
• Part Time: 401(K), Paid Sick Time

Pay

$60,000 annually

Company Values

• Driven by integrity – Honesty, transparency, and trust.
• Driven by a passion for service – Proactive problem solvers, helping others, going above and beyond.
• Driven by collaboration – Common goals, common understanding, and uncommon communication.
• Driven by accountability – Responsibility, holding ourselves accountable, measuring results.
• Driven by innovation – Staying ahead of the curve, embracing change, pushing forward through shared ideas, new approaches, and new solutions.