Dispatch Supervisor

About the role

The Dispatcher Transdev in Hamden CT is overseeing road service through communication with Operators and providing customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Ensure the dispatching boards are correct and keep them updated.
• Assign trips as necessary to minimize deadhead miles/time and maximize efficiency while ensuring timely pickups.
• View and edit trips, using correct vehicles and drivers.
• Be able to geographically locate drives at all times.
• Reassign trips as necessary to accommodate maintenance and trip demands.
• Ensure timely performance of all trips by monitoring driver routes periodically.
• Ensure proper radio and 10-codes used.
• Document all drivers call outs, including early and late starts, and early and late finishes.
• Drive when needed to cover a route or bringing buses to dealers, etc.
• Aid drivers and notify proper authorities in event of an accident.
• Inform maintenance department of any road service calls.
• Other assigned duties.

Qualifications

• High School Diploma or GED (Some college preferred).
• CDL Required.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• The work environment will be a combination of both indoors and outdoors.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.

Pay and Benefits

Non-CBA Position $26.00 to $28.00 hr. Benefits Include Medical, Dental & Vision 401K PTO /Vacation (after 1 year of employment). Benefits may vary depending on location policy.