Dispatch Supervisor

About the role

This position is responsible for providing direct supervisory and leadership to the dispatchers. Responsible for hiring, training, and maintaining a high level of customer service. Harbor Fleet Services Dispatch is responsible for providing numerous critical functions to participating operating companies (OpCo's) by providing order intake, asset assignment, job release, shift coverage and first level customer service for participating OpCos.

Responsibilities

• Create and oversee dispatch operating procedures in most efficient way by utilizing Harbor Fleet Services Dispatchers.
• First call for shift coverage in both harbors
• Resolve customer service issues and escalate to OpCos if necessary.
• Provide direct supervision for Dispatchers.
• Prepare monthly shift schedules and approves timecards.
• Collaborate with OpCo's and customer stakeholders to provide strategic direction of the dispatchers.
• Ensure best in class service to the customer.
• Assists shift personnel as needed in taking customer orders & dispatching tugs
• Manage the processes within customer service to ensure the highest level of consistency and accuracy.
• Supports OpCos with daily activity reports or data as requested.
• Oversee incident/emergency notifications and response directives.
• Facilitate MTSA communications to the company Security Officer, between OpCo vessels and barges, federal, state and local agencies and concerned industry organizations; as well as ensuring compliance with applicable regulations.
• Oversee the use and operation of the dispatch system.
• Supervisory and