Dispatch Supervisor

About the role

The role involves managing a team of dispatchers to ensure efficient and timely service delivery. Key responsibilities include scheduling, coordination, and problem-solving.

Responsibilities

• Schedule dispatchers to meet operational needs while ensuring compliance with company policies.
• Coordinate with field staff to resolve issues and improve service quality.
• Monitor dispatch performance and provide feedback to enhance efficiency.
• Handle customer inquiries and complaints in a professional manner.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• At least 3 years of experience in dispatch or operations management.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with dispatch software systems.
• Ability to work flexible hours including evenings and weekends.

Skills

• Customer service orientation.
• Problem-solving abilities.
• Leadership and team management skills.

Benefits

• Competitive salary package.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance benefits.

Pay

$50,000 - $60,000 annually based on experience.

Schedule

Monday through Friday, 8:00 AM - 5:00 PM, with occasional evening and weekend shifts.

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