Dispatch Supervisor

About the role

At First Student, our Dispatch Supervisors play a critical role in ensuring safe, efficient, and reliable transportation services. This position oversees daily dispatch operations, supports dispatch staff, monitors route performance, and helps ensure our transportation services run smoothly.

Pay

$35.00 per hour

Benefits

• Tremendous career advancement opportunities due to our strong presence across North America
• Positive and rewarding work environment
• Supportive team focused on safety and operational excellence

Responsibilities

• Supervise, coach, and support dispatch personnel to ensure efficient daily operations
• Monitor route performance, on-time departures, service delivery, and operational efficiency
• Oversee daily dispatch assignments, scheduling, and route coordination
• Ensure dispatch operations follow company policies, safety procedures, and service standards
• Prepare operational reports, schedules, and accurate daily records
• Assist with dispatching and provide coverage as needed
• Respond to customer inquiries, service concerns, and operational issues
• Coordinate with location management to resolve scheduling and service challenges
• Assist with routing, payroll, training, and other administrative responsibilities
• Monitor dispatch performance and identify opportunities to improve service and efficiency

Qualifications

• High school diploma or equivalent
• Class B CDL
• 1-3 years of transit, dispatch, or related transportation experience
• Previous supervisory experience strongly preferred
• Strong organizational, problem-solving, and analytical skills
• Ability to effectively communicate with dispatchers, operations personnel, and customers
• Ability to manage multiple priorities in a fast-paced environment
• Experience using two-way radios and transportation communication systems
• Working knowledge of Microsoft Word and Excel