Dispatch Supervisor

Supervisory Responsibilities

• Schedule and dispatch delivery drivers for daily routes, ensuring timely and efficient delivery of products to customers.
• Monitor delivery driver performance and productivity, providing feedback and coaching as necessary.
• Responsible for all delivery and shuttle drivers at the local distribution center.
• Ensure compliance with all company policies, procedures, and safety guidelines.
• Maintain accurate records of deliveries, driver schedules, and vehicle maintenance.
• Communicate effectively with customers regarding delivery schedules and any issues or concerns.
• Resolve any issues or conflicts related to delivery schedules or driver performance.
• Manage the day-to-day activities of the dispatch office and ensure effectiveness.
• Collaborate with other departments, including sales and warehouse, to ensure efficient and effective delivery of products.

Required Skills/Abilities

• High school diploma or equivalent.
• 3+ years of experience in dispatching and supervising delivery drivers.
• Knowledge of aftermarket collision auto parts and the auto parts industry.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficient in computer applications, including Microsoft Office and dispatching software.
• Valid driver's license and a clean driving record.

Personal/Professional Attributes

• Possess strong leadership skills to manage and guide the team of delivery drivers effectively.
• Able to motivate, train and coach the team to achieve optimal performance.
• Highly organized with excellent planning and scheduling skills.
• Able to coordinate and manage multiple deliveries, routes and drivers simultaneously.
• Excellent problem-solving skills to address any issues or conflicts that arise during the delivery process.
• Able to think on their feet and make quick decisions to resolve problems and ensure customer satisfaction.
• Excellent communication skills, both verbal and written.
• Able to communicate effectively with customers, delivery drivers, and other departments within the company.
• Strong attention to detail to ensure accurate record-keeping, timely deliveries, and compliance with safety regulations.
• Strong customer service skills to ensure that customers receive their products on time and in excellent condition.
• Able to handle customer complaints and inquiries in a professional and courteous manner.
• Flexible and adaptable to changes in delivery schedules, weather conditions, or other unforeseen circumstances that may affect the delivery process.