Dispatch Supervisor

About Us From weddings and celebrations to corporate gatherings and major sporting productions, our team works behind the scenes to bring events to life. We take pride in delivering exceptional experiences, embracing creativity, and making every event run seamlessly.We believe extraordinary events start with extraordinary people. If you take pride in your work, enjoy collaborating with a supportive team, and want to be part of something bigger, you’ll feel at home here. About The Job As Dispatch Supervisor, you'll support the Dispatch Department and lead a team of drivers who keep our events running on time. You'll make sure product is loaded and unloaded correctly, keep drivers on track, and be the steady hand that keeps deliveries moving even when the day gets unpredictable. What You'll Do Support the Dispatch Manager across drivers, routes, vehicle utilization, and maintenanceCommunicate delays and route changes proactivelyStay in constant contact with drivers, including dispatching emergency response when neededMaintain and review billing and operations records; catch errors and compliance issues earlyEvaluate dispatch and distribution performance, and recommend improvements to shift, department, and facility operationsEnsure product handling and delivery practices consistently meet customer expectations and business goalsChampion a culture of safety and accountability — ensuring compliance with DOT regulations, company policy, and operational standardsLead daily briefings and set the priorities for the shift What You BringRequired 3+ years in dispatch, logistics, transportation, or event operations1+ years of supervisory/leadership experience. Strong supervisory and leadership skills, with the ability to lead a team of diverse personalities.Solid knowledge of routing, fleet management, and schedulingValid driver's licenseExperience with dispatch, GPS tracking, or transportation management softwareExcellent interpersonal, customer service, and communication skills, written and verbalSharp organizational skills and attention to detailStrong time management, with a track record of hitting deadlines under pressureAnalytical, efficient, and accurate even when things get busyGeneral computer proficiency, including Microsoft OfficeWorking knowledge of OSHA requirements and safety best practicesAble to stand for extended periods and sit/work at a computer for up to 4 hours per shiftAble to lift up to 50 lbs and move around the facility on uneven surfacesComfortable in hot/cold climates and varying noise conditions Nice to Have Bilingual English and Spanish communication skillsExperience in logistics, freight, or the events/production industry. What Makes Us SpecialCompensation And Benefits Competitive pay: $72,000 - $76,000 + monthly bonusPaid time off and company holidays Comprehensive benefits package including:Medical, Dental, and Vision Insurance Company-Paid Basic Life and AD&D Insurance Short-Term and Long-Term Disability Telehealth and Wellness programs Flexible Spending Accounts (FSAs) Employee Assistance Program 401(k) with employer matching Our Culture & Work A team that has your back: We work across sales, warehouse, logistics, and operations to make every event successful. When challenges come up, our teams step in and support each other. Work that creates real moments: Every event represents something meaningful—a wedding, a celebration, a milestone, or a major gathering. Our work helps create experiences people remember for years. Pride in craft and reliability: We deliver consistently and professionally. Our team cares about the details, the quality of our products, and the experience we provide. Opportunities to grow: As we continue to expand, we invest in development, training, and career growth across roles, departments, and locations. Innovation and creativity: We encourage fresh ideas and empower our teams to find new ways to deliver exceptional events. Fun with impact: We work hard, support each other, and take pride in being part of something meaningful.