Dispatch Specialist (Hybrid)

Position Summary

The Dispatch Specialist is responsible for receiving and responding to external and internal customer inquiries, issues and orders, and resolving service-related issues/problems.

Do You Possess These Skills and Attributes?

• Ability to communicate effectively
• Excellent computer, telephone, and customer service skills
• Able to multitask
• Attention to detail

Do These Responsibilities Interest You?

• Ensure that all communication with customers (internal/external) is courteous, cordial, business-like and timely.
• Efficiently cover phones for service calls as needed.
• Evaluates and monitors service tech schedules throughout the day to ensure effective completion of calls.
• Directly interact with service techs and Service Managers to maintain the efficiency of operation and maximizing the scheduling time of techs.
• Effectively handle exceptions and provides support for problems the Customer Service Representatives have been unable to resolve.
• Research information needed to handle requests for credit or billing problems.
• Enter basic part orders using the manufacturer number or the item number if needed.
• Accurately bill all service invoices using correct item numbers, quantities, and van stock.
• Keep accurate records of deleted or cancelled calls.
• Accurately document discussions with customers, technicians, Sales reps and Service Managers in a timely manner; effectively utilizing notes in providing quality customer service.
• Maintains a composed, confident, and professional manner in all situations.
• Lead by example by keeping a positive can do attitude.

Meet These Requirements?

• High school diploma/GED
• Customer Service experience preferred
• Ability to work 2 days onsite in Pittston, PA

Pay

The hourly rate for this position is $18.00 with potential for rate increases in the first 6 months.

Benefits

• Medical, Dental and Vision Benefits
• Effective on Day 1
• 401k Package Effective on Day 1
• Paid Time Off Program
• Profit Sharing
• Associate Discounts and Community Giveback Programs
• Hybrid work schedule (2 days a week onsite required)
• College Tuition Savings Program

Culture

Toward all Associates Certified as a FORTUNE Great Place to Work Caring Family Culture

About the Company

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

Equal Opportunity Employer

We are proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day.