Dispatch Shift Manager

Working at Frontier Airlines At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day. As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value. Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us. Support for work, life and travel Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details. Depending on role and eligibility, available benefits and programs may include: Medical, dental and vision coverage 401(k) retirement savings options Paid holidays, vacation time and sick time Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability Buddy passes, based on eligibility and program rules Travel-related discounts and employee discounts on select products, services and vendors A hybrid schedule for eligible headquarters roles based in Denver, Colorado Business casual dress options for eligible corporate and support roles Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization About Frontier Airlines Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more. We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier. What Will You Be Doing? Reports directly to the Sr. Manager of Dispatch and is responsible for supervising and coordinating Flight Dispatch and Central Load Planning operations on a shift basis to ensure safe, compliant, efficient, and reliable airline operations. Serves as an authority on Dispatch and Load Planning functions when making operational decisions and ensures constant and consistent communications across operational groups within System Operations Control (SOC). Essential Functions Manage daily maintenance of the dispatcher work schedule to include sick call coverage, shift trade processing, and overtime assignment in accordance with Company and Collective Bargaining Agreement policies, including management of adjustments in the payroll tracking system and approval of overtime.Maintain authority to ground any flight deemed necessary in the interest of safety or operational need.Oversee dispatchers in daily operations and act as focal point of Dispatch Resource Management to ensure positive flow of information within System Operations Control.Coordinate with the SOC Shift Manager while on duty and assist with the operation and execution of the daily flight schedule.Act as company liaison to Air Traffic Control, to include slot swapping and slot optimization for the airline.Coordinate with ATC System Command Center Tactical Customer Advocate to mitigate delays and other impact from terminal and airspace flow control programs.Maintain high awareness of system weather and Air Traffic Control concerns that may generate operational impact. Analyze the impact potential and develop recommendations to both the SOC Shift Manager and Dispatchers to minimize impact to flight operations.Actively monitor dispatch workload and desk balance of flight releases. Re-distribute flight workload as needed, particularly in times of irregular operations.Manage routine audits and quality control monitoring to ensure standardization and compliance of the Dispatch and Load Planning products.Supervise Aircraft Dispatchers in performance of their duties to include company policies, procedures, and Federal Aviation Regulations.Coach, council, and discipline up to and including separation of employment as applicable.Coordinate the execution of departmental fuel savings initiatives to include programs such as standard and contingency fuel policies and cost indexing, as well as other company initiatives such as EWINS and the Safety Management System.Oversee Load Planners in daily operations including workload balancing, tracking of planned COMAT and AOG cargo, and compliance with weight and balance impacting MELs.Provide and develop classroom and on-the-job training of Aircraft Dispatchers and Load Planners, including giving competency checks as necessary.Maintain authority to exercise management level financial decisions and commit funds as needed.Evaluate, draft, and recommend changes to department internal policy/programs as needed to improve overall department performance or maintain regulatory compliance.Participate as a member of the Dispatch SMS Data Analysis Group as assigned.Act on behalf of the Sr. Manager, Dispatch in periods of his or her absence. Other Functions Leadership and team building.Assist in testing Dispatch or Load Planning system upgrades and new features.Assist in Dispatch and Load Planning record keeping requirements.Serve as Company representation on the Dispatch Labor-Management Scheduling Committee.Assist in the hiring of Aircraft Dispatchers or Load Planners.Monitor, manage, and develop direct report employees. Qualifications Must possess and maintain an FAA issued Aircraft Dispatcher certificate. Minimum two (2) years of aircraft dispatch experience; five (5) years of dispatch experience are preferred. High School Diploma (or equivalent) required; Bachelor’s degree in an aviation or management field preferred. Supervisory or management experience preferred. Ability to work shifts, weekends, holidays, and overtime as required. Knowledge, Skills And Abilities Ability to make informed, educated decisions in a fast-paced, high-stress work environment. Ability to clearly and professionally communicate across multiple internal company departments and external groups. Ability to achieve and maintain company dispatch qualification. Maintain a high degree of attention to detail and self-evaluation in performance of duties. Proven ability to multitask and prioritize multiple concurrent issues while ensuring safety of flight operations. Excellent computer skills. Strong leadership skills. Highly motivated. Equipment Operated Standard office equipment, including PC, copier, fax machine, printer Work Environment Typical office environment, adequately heated and cooled. Flexibility to work rotating shifts, weekends, and holidays required. Physical Effort Generally, not required. Supervision Received General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments. Positions Supervised Aircraft DispatchersCentral Load Planning Coordinators Salary Range: $90,094 - $120,000 Annually Please note this posting will expire on or before 9/11/26. Workplace Policies Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.