Dispatch/Scheduler

DRF Water Solutions is seeking a highly organized and customer-focused Dispatcher/Scheduler to support daily installation operations. In this full-time role, you will coordinate technician schedules, manage real-time dispatching activities, communicate with customers, and help ensure jobs are completed efficiently and on time.

Responsibilities

• Route and dispatch technicians based on location, availability, and business priorities.
• Monitor schedules throughout the day and adjust for delays, cancellations, and urgent requests.
• Coordinate with technicians, subcontractors, retail partners, and internal teams to ensure smooth operations.
• Ensure all job details, permits, and required materials are in place before installation appointments.
• Troubleshoot scheduling conflicts and operational issues in real time.
• Handle inbound and outbound customer communications via phone, email, chat, and text.
• Confirm appointments, communicate arrival windows, and provide schedule updates.
• Set clear expectations throughout the installation process.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate customer records in CRM and dispatch systems.
• Verify installation documentation, permits, photos, invoices, and related records.
• Process customer payments and update accounts as needed.
• Support post-installation follow-up and documentation requirements.

Requirements

• High school diploma or equivalent required.
• Experience in dispatching, scheduling, customer service, call center, or administrative roles.
• Experience in plumbing, HVAC, home services, or field service operations is a plus.

Skills

• Strong communication and customer service skills.
• Excellent multitasking, organizational, and problem-solving abilities.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and documentation accuracy.
• Comfortable using CRM, scheduling, and dispatch software.
• Ability to remain calm and professional under pressure.
• Team-oriented with the ability to work independently.

Benefits

• Health and welfare benefits
• Tuition reimbursement
• Ongoing training and career development
• Supportive, team-oriented culture
• Opportunities for advancement