Dispatch Manager

About the role

The Dispatch Manager for the ready-mix business is responsible for overseeing all dispatching activities, ensuring timely and efficient delivery of ready-mix concrete to customers. This role requires managing a team of dispatchers, coordinating with drivers, plant operators, and other departments to optimize delivery schedules, manage fleet resources, and maintain excellent customer service standards. The Dispatch Manager will play a key role in improving operational efficiency, reducing delivery delays, and ensuring compliance with safety and regulatory requirements.

Responsibilities

• Dispatch Operations Management: Oversee the daily dispatch operations, ensuring that orders are processed efficiently and that deliveries are scheduled and executed on time.
  • Manage the dispatching team to ensure they effectively schedule deliveries, monitor progress, and resolve issues that may arise during the delivery process.
  • Develop and implement strategies to optimize delivery routes, reduce fuel costs, and improve delivery efficiency while ensuring that customer requirements are met.
  • Cook up and execute strategies to coordinate with ready-mix plant teams to ensure that production schedules are aligned with customer demand and delivery commitments.
• Team Leadership & Supervision: Lead, train, and supervise the dispatch team, ensuring they understand and adhere to company policies, safety regulations, and best practices.
  • Provide coaching and mentorship to dispatchers, helping them to improve their skills in scheduling, communication, and customer service.
  • Conduct regular performance reviews for dispatch team members and provide constructive feedback to improve overall team performance.
• Fleet Management & Logistics: Monitor the fleet’s availability, vehicle maintenance schedules, and driver hours to ensure optimal resource allocation for deliveries.
  • Collaborate with the maintenance team to schedule regular maintenance and repairs, ensuring that vehicles are in good working condition and compliant with safety regulations.
  • Ensure that drivers are fully informed of delivery schedules, changes, and any special requirements for each delivery.
• Customer Service & Communication: Act as the primary point of contact for customers regarding delivery schedules, issues, and any special requests.
  • Resolve customer complaints or issues related to delivery delays, product quality, or service, ensuring that the company maintains a high level of customer satisfaction.
  • Work closely with the sales and customer service teams to ensure smooth coordination and that customer expectations are met.
• Safety And Compliance: Ensure that all dispatch operations adhere to safety regulations and industry standards, including those related to driver safety, vehicle maintenance, and environmental considerations.
  • Promote a culture of safety and compliance within the dispatch team, ensuring that all employees follow company policies, including safety guidelines for on-site deliveries and vehicle operations.
  • Maintain up-to-date records of driver logs, delivery tickets, and other required documentation for compliance and audit purposes.

Qualifications and Competencies

• Bachelor's degree in Business Administration/Logistics or equivalent experience.
• Minimum of five (5) years of relevant work experience, preferably in the construction materials industry.
• Valid Clean Driver’s License required.
• Knowledge of DOT rules and regulation preferred.
• Creates processes necessary to achieve organizational goals.
• Organizes people and activities effectively.
• Utilizes internal metrics to effectively track progress completion.
• Simplifies complex processes.
• Uses resources efficiently.
• Actively employs analysis and synthesis skills.
• Excellent communication skills required.
• Ability to deliver various presentations.
• Keen attention to detail.
• Able to coach employees and influence positive behaviors to promote a safety-first, employee-driven safety culture.
• Competent in utilizing Microsoft office and other software. Familiarity with data visualization software, such as Power BI, and strong Excel skills are considered an asset.

Physical Demands

This role involves moderate-intermediate positions of moderate physical activity, e.g., sitting in one place, standing, walking, sustained keyboarding, working in awkward or constrained physical positions or confined/restricted space for up to 50% of the work day. Work activities involve a frequent need to concentrate on a variety of sensory inputs for lengthy durations of time requiring diligence and attention to interpret effectively. Frequent exposure with noticeable mental stress e.g. competing deadlines, angry clients, etc..