Dispatch Manager
ACERTUS · Alsip, IL · 1 mo ago
On-siteManagement$68k–$75k/yrFull-time
Schedule
- Monday-Friday, 8:00am-5:00pm
Compensation
- $68,000-$75,000/year
Essential Duties
- Lead and manage multiple dispatch offices/operations to ensure orders are processed in a timely manner.
- Ensure team members have the proper resources, training and tools to execute their job.
- Address escalated question and resolve complex issues as they arise in a timely manner.
- Coach the team for improved productivity.
- Setting clear expectations.
- Assist with preparing and dispatching orders to the carrier.
- Utilization of KPI's to drive results for the business.
- Communicate with customers in a timely and effective manner via phone and email.
- Personal responsibility to manage change.
Qualifications
- This position requires a High School Diploma or equivalent.
- Must have at least five years of experience in customer service.
- Previous supervisory experience is preferred.
- Previous logistics experience preferred.
Skills
- Proficient in Microsoft Office programs and other general office equipment.
- Working knowledge of Zendesk is preferred.
- Excellent communication skills, both verbally and in writing
- Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
- Ability to proactively research and resolve problems.
- Strong leadership skills
- Ability to prioritize and organize effectively.
- Critical thinking with exceptional attention to detail.
- Ability to build strong client relationships and deliver exceptional customer service.
- Strong negotiation skills.
- Knowledge of the vehicle logistics industry preferred.
Benefits
- Medical, Dental, and Vision
- Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity
- Company Paid Basic Life and Long-Term Disability
- Company Paid Time Off (PTO)
- 7 Company-Paid Holidays plus 1 Floating Holiday
- 401(k) with company match
- Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services
- Employee discount programs
- Complimentary Grubhub+ membership
- Casual dress code