Dispatch Lead

Reports to: Transportation Manager • Full-time, non-exempt, hourly position located in NHT-Denver.

About the role

The Dispatch Lead oversees daily dispatch operations and coordinates drivers, routes, and loads to ensure efficient and reliable transportation service.

Responsibilities

• Oversee the day-to-day operations of NHT Logistics Dispatch, ensuring efficient and effective coordination of drivers, routes, and loads.
• Set up hauling contracts in accordance with NHT standards.
• Coordinate nest run supply to meet customer needs.
• Coordinate truck and trailer maintenance and repairs with the Shop.
• Build and maintain positive working relationships with drivers, providing support and addressing transportation-related needs or concerns.
• Lead, train, and support dispatchers and support personnel to ensure consistent and effective dispatch operations.
• Coordinate trailer washouts and truck washing using approved methods and procedures.
• Monitor dispatch activities and help identify opportunities to improve communication, efficiency, and service.
• Assist with resolving scheduling, routing, and other day-to-day transportation issues.
• Perform other duties as assigned by the Transportation Manager.

Requirements

• High school diploma or GED; equivalent experience may be considered.
• Knowledge and experience in trucking and dispatch operations.
• Experience with route planning, scheduling, and coordinating drivers.
• Intermediate computer skills, including Microsoft Office, spreadsheets, email, and internet applications.
• Complete support of and willing adherence to NHT’s mission, vision, and core values.
• Strict confidentiality regarding privileged information.

Skills

• Performs tasks with precision and attention to detail.
• Follows through on tasks, ensuring completion and success.
• Clearly and effectively conveys information, both verbally and in writing.
• Leads, inspires, and guides others toward common goals.
• Interacts effectively with others in a professional manner.
• Adjusts well to new situations and changes.
• Completes tasks with minimal waste of time and resources.
• Handles emotions and stress effectively.
• Reliably and consistently fulfills obligations.
• Takes care to avoid mistakes and risks.
• Honesty and trustworthiness.
• Respect, flexibility, and cultural awareness and sensitivity across a variety of cultures.
• Sound work ethics.

Schedule

Typically, Monday – Friday, 8 am – 5 pm. Hours may vary depending on workload.

Physical Requirements

• May spend long hours sitting and/or using office equipment and computers, which can cause muscle strain.
• May manage multiple projects simultaneously in a busy, noisy environment.
• Requires excellent organizational and time/stress management skills.