Dispatch/Customer Service Representative

What You’ll Do

• Handle inbound calls, emails, chats, and texts while providing professional, solution-focused support
• Conduct outbound communication for appointment confirmations, technician arrival windows, and scheduling updates
• Set clear expectations for customers throughout the installation process
• Address escalations with empathy, professionalism, and a customer-first mindset

Dispatch & Operational Coordination

• Rout and dispatch technicians based on location, schedules, and operational priorities
• Monitor and adjust schedules throughout the day to manage changes, delays, and urgent requests
• Cook operational conflicts, service issues, and operational challenges

Documentation & Administrative Support

• Maintain accurate customer records, notes, and updates within CRM and dispatch systems
• Audit installation files to ensure required permits, photos, invoices, and documentation are complete
• Process payments securely and update customer accounts
• Support post-installation follow-up and documentation

What We’re Looking For

• A high school diploma or equivalent
• Previous experience in customer service, dispatch, scheduling, or call center environments
• Experience in plumbing, HVAC, home services, or field service operations

Skills That Set You Apart

• Strong communication skills across phone, email, chat, and text
• Excellent problem-solving and organizational skills
• High attention to detail and documentation accuracy
• Ability to stay calm and professional under pressure
• Comfortable using computers, CRM, and dispatch systems
• Team-oriented mindset with the ability to work cross-functionally

Why You’ll Love Working Here

• You will be part of a supportive, team-focused environment
• We are committed to professionalism, accountability, teamwork, and delivering a top-tier customer experience in every interaction
• Full-time opportunities with morning and evening shifts available
• Make a real impact by helping customers every day
• Gain experience across operations, customer service, and coordination
• Ongoing training, coaching, and opportunities to grow
• Generous benefits package including health & welfare benefits and tuition reimbursement