Dispatch / Customer Service

Job Duties

• Communicate with drivers primarily through phone calls, with email/text as backup.
• Encourage open questions to ensure drivers have all necessary information.
• Confirm pickup and delivery numbers, locations, and appointment confirmation numbers.
• Check with airlines for freight availability and schedule.
• Contact CFS Stations for ocean LCL freight information.
• Handle dispatch TMS systems, including same-day and HOT SHOTS services.
• Offer white-glove services.

Knowledge and Skills

The best way to ensure details match is for both parties to read out their information. If discrepancies are found, dispatchers should address them promptly to prevent delays and costs.

Commitment to Developing the Relationship

To develop a strong dispatcher/driver relationship, consider downloading our Carrier Loading Guidelines. This resource will help you understand what to expect and how to handle interactions effectively. Understanding these best practices will reduce common dispatching errors and foster a positive partnership.