Dispatch Coordinator

Responsibilities

• Coordinate the timely movement of customer’s product in a safe, efficient manner, in compliance with company rules and DOT regulations.
• Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues.
• Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
• Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations.
• Ensure efficient utilization of drivers and equipment.
• Direct and schedule drivers' work.
• Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency.
• Regularly monitor driver activities and performance.
• Identify and resolve daily service and scheduling issues.
• Inform and escalate service issues to management as appropriate.
• Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
• Monitor drivers’ hours of service to prevent DOT violations.
• Effectively communicate with customers on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
• Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items.
• Responsible to update driver and dispatch information into dispatch system real time.
• Monitor and promote safety in all areas of dispatch.