Dispatch Coordinator
Role Overview
Responsibilities
Requirements
Qualifications
Skills
Benefits
Pay
Schedule
The Dispatcher serves as a critical logistics manager responsible for ensuring a 5-star white glove experience for customers while effectively managing job production for window, door, and siding installations.
- Prioritize delivering a 5-star white glove experience for every customer, ensuring their needs are met and expectations exceeded throughout the installation process.
- Assess the capabilities of each installation crew and assign them to jobs that align with their strengths, ensuring optimal performance and quality of work.
- Schedule jobs strategically to minimize windshield time and maximize productivity, ensuring that installers spend more time on-site and less time traveling.
- Utilize knowledge of local geography to optimize job assignments and routes, ensuring that crews can efficiently navigate to job sites while minimizing delays.
- Maintain accurate and detailed notes in the CRM system for all jobs, including scheduling, progress updates, and any issues encountered, to facilitate effective communication and tracking.
- Keep all relevant departments informed of job status and progress, addressing any potential issues proactively to ensure smooth operations.
- Anticipate scheduling needs and plan approximately three weeks ahead to adapt to any changes or delays, ensuring that the schedule remains on track and efficient.
- Track installation completion metrics and strive to meet or exceed daily financial targets, ensuring that production goals are achieved without compromising customer satisfaction.
- Develop a comprehensive understanding of the company's products or services to offer accurate information and guidance.
- Utilize clear and professional communication, employing active listening skills to comprehend customer concerns and needs.
- Handle customer orders, modifications, and cancellations efficiently, ensuring accuracy and timeliness.
About the role
Bee Windows is Indiana's leading residential window and door installation company, with a dominant statewide presence built over 42 years. Headquartered in Indianapolis, the company has grown into a metrics-driven, full-service operation known for white-glove installation and a relentless commitment to quality. Despite the growth, Bee Windows has maintained a small company feel where employees see the full picture, contribute across functions, and have real opportunities to make an impact.
Qualifications
3+ years of dispatching, logistics coordination, or related experience required. Experience managing a fleet or team of at least 20 vehicles or crews simultaneously; construction or home services industry background strongly preferred. Personable, team-oriented, and able to earn trust across a diverse team; ownership mentality with a track record of accountability. Excellent verbal and written communication skills; calm, clear, and professional under pressure—strong phone presence is essential. Strong computer skills; experience with dispatch, GPS, CRM, or tracking software a plus. Highly organized, solutions-oriented, and able to multitask and maintain accuracy during high-volume periods.
Skills
Logistics: Location: Fishers, IN 100% On-Site, 8:00 AM – 4:30 PM Compensation between $56k - $64k dependent on experience. Employment is contingent upon the successful completion of a background check. Benefits: Comprehensive PTO policy Medical Insurance Vision Insurance Dental Insurance.
Pay
Compensation between $56k - $64k dependent on experience.
Schedule
100% On-Site, 8:00 AM – 4:30 PM.