Dispatch Coordinator

Amentum is seeking an Emergency Communications Center (ECC) Dispatcher for Creech Air Force Base.

About the role

Works as a dispatcher in the Emergency Communications Center (ECC).

Responsibilities

• Receives emergency phone calls via the VESTA 911 phone system, gathers pertinent information in accordance with checklists.
• Complies with National Fire Protection Agency (NFPA) Public Safety Telecommunications Personnel Professional Qualifications Standard 1061.
• Dispatches fire, medical, protective services, and other emergency response vehicles and personnel as appropriate to aircraft, structural, hazardous materials, medical, security, and other emergencies.
• Receives routine phone calls in a professional manner and takes appropriate action.
• Receives trouble, supervisory, and fire alarms via Monaco D-21 detection/alerting system and determines actions required based on type of alarm, building number, and applicable fire system outages.
• Transmits and/or relays requests for mutual aid through other Public Safety Answering Points within the local area and transmits these requests to/from the senior fire official.
• Performs Emergency Medical, Fire, Police Dispatch (EMD, EFD, EPD) services to callers with instructions to help treat patients until responding EMS units arrive in accordance with checklists provided.
• Reads grid maps and establishes appropriate evacuation cordons, emergency control points, staging, and triage areas during emergency responses in accordance with established procedures.
• Maintains daily and emergency logs, including status of explosives and munitions storage, fire systems and vehicle outages, and additional emergency and routine information in the Automated Civil Engineer System - Fire Department (ACES-FD) database system.
• Communicates via radio, in-station public address, and telephone systems to deliver pertinent information to responding crews, including mutual aid responders.
• Participates in recurring training with dispatch center personnel to ensure compliance with all training requirements.
• Assists with monitoring and troubleshooting all emergency communications equipment.
• Performs all other position-related duties as described in local policies and procedures.

Requirements

• High School Diploma or equivalent.
• Two (2) years of full-time work experience directly related to the fire department communications center or dispatching other emergency services.
• Proficient using Microsoft Office programs (Word, Excel, PowerPoint, and Outlook) and computer-aided dispatching programs.
• Understands general fire department and EMS operations and terminology.
• Ability to attend and successfully complete on- and off-site training courses as required by the USAF or the Company.
• Effectively communicates professionally, clearly, and concisely both orally and in writing.
• Uses a calm and stable demeanor while dealing with emergency situations.

Certifications

• Certified as a Public Safety Telecommunicator I & II or equivalent through an accredited program.
• Certified to Hazardous Material Awareness level.
• DoD certification to the Telecommunicator I & II or equivalent through an accredited program.
• If not presently certified, must be able to obtain and maintain Company-selected certification to perform Emergency Medical, Fire, Police Dispatch (EMD, EFD, EPD) duties in the allotted period of time.
• Comply with NFPA 1061 training requirements.

Work Environment

• Requires being physically and mentally able to perform the assigned work.
• Must be able to sit/stand for long periods of time.
• Must be able to speak clearly, be temperamentally suited for the position, and act calmly and decisively in an emergency.
• Must have the ability to distinguish basic colors and the ability to hear (hearing aid permitted).
• Must be able to work in a constant noise environment (radios, phones, computers, fans, and alarms).
• Must remain alert during periods of inactivity and when carrying out repetitive operations and works harmoniously with other people.
• It is a condition of employment to wear company-issued uniforms according to direction/company policy.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Life insurance, long-term and short-term disability insurance.
• 15 days of paid time off annually.
• Parental leave.
• Educational reimbursement.
• Employee stock purchase plan.
• Tax-saving options.
• Disability and life insurance.
• Pet insurance.

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Pay

$39.61 per hour.