Dispatch & Confirmation Specialist

About the Role

Every appointment our field sales team runs starts with you. As the Dispatch & Confirmation Specialist at Precision Pool Restoration, you own what our reps walk into each day: a full schedule of confirmed, qualified appointments in the right place at the right time. This role has two sides that work as one. On the confirmation side, you make sure every scheduled appointment is locked, verified, and ready before it ever hits a rep's calendar. On the dispatch side, you assign and route those appointments across all our markets and stay on the line with the field team all day, adjusting in real time as things change.

Responsibilities

• Confirmation: Confirm every scheduled appointment across all markets before it reaches the field calendar
• Run our confirmation cadence by phone and text to reach the homeowner, lock the time, and reduce cancellations and no-shows while maximizing our fill rate
• Verify the details that make an appointment real: scope of work, homeowner and decision makers present, correct address and access
• Give at-risk appointments a second pass so nothing quietly falls through
• Dispatch: Assign and route confirmed appointments to the right field rep by market, geography, and available capacity
• Build efficient routes that respect drive time so reps spend more time in front of homeowners and less time on the road
• Keep every rep's day filled to target and balance the load fairly across the roster
• Confirm each appointment meets our qualification standards before it's dispatched, so reps walk into appointments they can actually work
• Field Liaison: Serve as the single point of contact for the field sales team throughout the day
• Handle changes in real time: reschedules, no-shows, cancellations, reps running behind, and open slots
• Fill gaps fast when something falls out, and re-sequence a rep's day when the plan changes
• Communicate every change clearly and quickly to both field reps and the inside sales team
• Own the Numbers: Own fill rate and demo rate, and watch for scope, qualification, and scheduling issues before they reach the field
• Log all confirmations, assignments, and outcomes in our customer system (i360) promptly and accurately

Requirements

• 3+ years in dispatch, scheduling, logistics, coordination, or inside sales / call center
• Experience owning a live schedule strongly preferred
• Track record of being a reliable point of contact under time pressure, juggling many moving parts at once
• Experience in home services, field sales support, or a high-volume appointment operation is a plus
• Comfort working in a role where part of your pay is based on the results you deliver, in this case fill rate and demo rate

Skills

• Highly organized and calm under pressure, able to manage a constantly changing schedule without dropping details
• Strong, clear communicator with field reps, homeowners, and teammates, especially when plans change fast
• Comfortable using and learning customer software (Salesforce / i360 experience a plus), plus dialer and texting tools
• Familiarity with Google Workspace
• Good geographic and routing sense, or the ability to pick it up quickly
• Able to move fast, stay accurate, and keep clean records through a high volume of time-sensitive activity
• Bilingual English/Spanish is a plus but not required

What Makes You a Great Fit

You think in systems. You see the whole board, spot the efficient route, and keep every rep's day working. You own the number. Fill rate and demo rate are yours, and you take that personally. You move fast when something breaks. An open slot or a no-show is a problem you solve now, not later. You communicate ahead of the problem. Reps and teammates always know what changed and why.